At a Glance
- Tasks: Engage with customers via phone, email, and social media to provide top-notch service.
- Company: Join Hawes & Curtis, a British brand known for luxury and style.
- Benefits: Flexible hours, gain valuable experience in customer service, and work in a stylish environment.
- Other info: Perfect for students looking to balance work with studies while gaining retail experience.
- Why this job: Be the face of a heritage brand and make customers feel valued every day.
- Qualifications: Previous customer service experience and strong communication skills are a must.
The predicted salary is between 24960 - 28500 £ per year.
About Us
Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style.
We are looking for a Customer Service Associate to engage with our customers across multiple channels, including telephone, email, social media, and Trustpilot.
We are looking for a candidate that will provide a consistently high level of service, ensuring a seamless and positive experience for all customers. The role requires exceptional written communication skills, a professional telephone manner, and strong interpersonal abilities.
- Respond promptly to customer inquiries via email, chat, phone, and social media
- Resolve customer complaints efficiently while maintaining a professional tone
- Maintain up-to-date knowledge of products, promotions, and company policies
- Accurately document customer interactions in the CRM system
- Identify opportunities to improve customer experience and provide feedback
Previous experience in customer service, preferably in retail or fashion.
Familiarity with CRM systems and customer support tools.
Flexible availability, including weekends or peak retail periods.
Part Time Customer Service Representative (Shift only) in City of London employer: Hawes and Curtis
Hawes & Curtis is an exceptional employer that values its employees by fostering a supportive and dynamic work culture, where every team member is encouraged to grow and develop their skills. Located in a vibrant retail environment, we offer flexible working hours, competitive pay, and the opportunity to be part of a prestigious brand known for its commitment to quality and customer satisfaction. Join us to be part of a team that not only prioritises customer experience but also invests in your personal and professional growth.
