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For Companies At a Glance
- Tasks: Lead and enhance the digital experience for customers in a luxury brand.
- Company: Hawes & Curtis, a British heritage brand known for quality and style.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Join a team that shapes the online presence of a premium brand.
- Qualifications: Experience in service delivery or project management with strong communication skills.
- Other info: Collaborative culture with a focus on innovation and excellence.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style.
The Role
As the Ecommerce Service Delivery Manager, you will play a pivotal role delivering and enhancing the digital experience for our customers. Working cross-collaboratively with web development and ecommerce teams, you will oversee the coordination, planning, and execution of all technical implementations, platform enhancements, and third-party integrations.
- Project & Delivery Management
- Manage the end-to-end delivery of ecommerce projects, including new features, platform improvements, integrations, and system upgrades, ensuring alignment with business priorities.
- Monitor progress and proactively identify risks, issues, and dependencies to keep projects on schedule.
- Maintain clear documentation, roadmaps, and implementation plans for all digital initiatives.
- Cross-Functional Collaboration
- Serve as the primary liaison between ecommerce, web development, design, content, merchandising, and external development partners.
- Partner with the Ecommerce team to ensure strong governance, accurate reporting and clear communication across delivery teams.
- Facilitate regular project meetings, sprint planning, and monthly/weekly service review sessions to drive consistent communication and accountability.
- Quality Assurance & Operational Excellence
- Oversee testing, QA processes, and validation of all site releases to ensure accuracy, performance, and brand consistency.
- Ensure integrations such as payment gateways, fulfilment partners, customer service tools, analytics, and CRM systems.
- Maintain high operational reliability by reviewing issues, troubleshooting platform problems, and coordinating swift resolutions.
- Commercially aware, with a good understanding of contract management and profitability analysis.
- Stakeholder Communication
- Provide clear, structured updates on project status, risks, and next steps to senior stakeholders.
- Support business teams with training, documentation, and guidance on new tools and processes.
- Translate business requirements into actionable technical briefs, ensuring clarity for all contributors (including a non-technical audience).
Skills & Experience
- Proven experience in service delivery management, or similar experience in project management.
- In depth knowledge of IT infrastructure, networks, and emerging technologies.
- Solid understanding of the Cloud, ecommerce platforms, digital transformation, development workflows, and integration processes.
- Excellent communication skills and ability to translate technical concepts into business language and influence senior stakeholders.
- Highly organised, detail-driven, and comfortable managing multiple projects simultaneously.
- A passion for elevating the digital presence of a premium, heritage-driven brand.
Ecommerce Service Delivery Manager in City of London employer: Hawes and Curtis
Contact Detail:
Hawes and Curtis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Service Delivery Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the ecommerce and service delivery space. Attend industry events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your past projects and achievements in ecommerce management. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of ecommerce platforms and digital transformation trends. Be ready to discuss how you've managed projects and collaborated with cross-functional teams in the past.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us at StudySmarter. Tailor your application to reflect your passion for enhancing digital experiences and your understanding of the brand.
We think you need these skills to ace Ecommerce Service Delivery Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Ecommerce Service Delivery Manager role. Highlight your project management experience and any relevant technical knowledge to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about enhancing digital experiences. Share specific examples of how you've successfully managed ecommerce projects in the past to show us what you can bring to the table.
Showcase Your Communication Skills: Since this role involves liaising with various teams, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect your ability to translate technical jargon into business-friendly terms.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Hawes and Curtis
✨Know the Brand Inside Out
Before your interview, dive deep into Hawes & Curtis' history, values, and product offerings. Understanding their heritage and what makes them unique will help you connect your experience to their brand ethos during the conversation.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've managed ecommerce projects in the past. Highlight your ability to coordinate cross-functional teams and deliver on time, as this role requires strong project management skills.
✨Prepare for Technical Questions
Brush up on your knowledge of ecommerce platforms, cloud technologies, and integration processes. Be prepared to explain how you've tackled technical challenges in previous roles, as this will demonstrate your capability to oversee platform enhancements.
✨Communicate Clearly and Confidently
Practice translating complex technical concepts into simple terms. Since you'll be liaising with various teams, showcasing your communication skills will be crucial. Use examples from your past experiences to illustrate how you've effectively communicated with both technical and non-technical stakeholders.
