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For Companies At a Glance
- Tasks: Assist customers with HVACR system design and provide technical support.
- Company: Join Hawco, a leading supplier in refrigeration and air conditioning.
- Benefits: Enjoy competitive salary, dress-down Fridays, and 23 days holiday.
- Why this job: Make a real impact in a supportive team while expanding your technical knowledge.
- Qualifications: Experience in HVACR systems and strong communication skills required.
- Other info: Office-based role with opportunities for training and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Could You Be Our Next Technical & Applications Engineer?
Employ your practical HVACR experience to assist our customers with the design of refrigeration and AC systems, product specification and technical support.
Location: Godalming, Surrey
Salary: On application – Full time
Working Hours: 08:40 – 17:00 (Monday-Thursday); 08:40 – 16:10 (Friday)
Publishing Date: November 2024
About This Role
We are searching for an experienced HVACR professional to join our small technical support team. The successful candidate will use their thorough working knowledge of refrigeration and AC systems to advise our customers and staff on the selection, installation and operation of appropriate products and solutions. Based in our main office in Godalming, this role will be ideal for someone with previous experience as a service or installation engineer, in either air conditioning, refrigeration or both. This might suit an individual looking for their first office-based role or perhaps currently working for a HVACR trade counter or manufacturer. This is an excellent opportunity to extend your application and technical knowledge to a wider variety of different HVACR systems and products.
Responsibilities
- Heat load calculations for cold rooms, cellar cooling, air conditioning and special applications
- Equipment specification and selection for refrigeration condensing units, coolers and expansion devices, for air conditioning systems and ancillary items
- Design of air conditioning systems, including VRF systems using specific software
- Technical specification for bespoke enquiries
- Spares selection for air conditioning units, condensing units, coolers and line components
- Fault finding and error diagnosis with refrigeration and AC systems
- Explain how to program controllers for refrigeration, heating, humidifying and process control
- Help handle customer complaints, particularly from a technical support point of view and from an engineer standpoint
You will also be involved with warranty claims, working with suppliers and our quality department. You may be asked to train Hawco employees and give general advice on the technical aspects of applications, installation, safety and regulations. Finally, you will be expected to maintain up-to-date technical product information.
Experience and Skills Required
You will acquire a thorough knowledge of products supplied by Hawco, and their principles of operation, keeping this knowledge up-to-date through supplier product training.
- NVQ Level 2 or 3
- Previous experience as a service or installation engineer – covering all aspects of air conditioning, refrigeration or both
- Thorough knowledge of the application, operation and fault finding of all aspects of air conditioning and/or refrigeration systems and components
- Strong, coherent, concise and patient communicator, demonstrating a good level of professionalism when communicating with customers by phone or email
- Ability to quickly and concisely assimilate details of products and applications
- Good level of all Microsoft Office products
Note: This is an office-based role, which may include visits to customers, suppliers, shows or training courses as required.
What We Offer
- In-house technical training on a continuous basis
- Dress-down Friday
- 4pm finish on Friday
- 23 days holiday (including full Christmas break)
- Additional 1 day holiday per year (after 5th year of service)
- Annual staff events
- Conveniently located next to Godalming town centre
- Quarterly bonus scheme based on team sales performance
Who We Are
Hawco is a supplier of specialist components, spanning all aspects of refrigeration, air conditioning, process heating and temperature control systems. We support around 2000 contractors and service engineers across the UK with parts and equipment, backed up by our in-depth product knowledge. We stock 2,500 of our most popular items for immediate dispatch from our UK warehouse – with over £4 million of goods held at any one time. We also provide expert technical advice on the design and specification of refrigeration and air conditioning systems. We also work with a diverse range of manufacturers in the UK, Europe and North America, supplying specialist components to engineers, R&D designers, and procurement managers. We are often involved from an early stage in the design process, to help specify the right parts and equipment. We pride ourselves on going beyond the basic technical requirements of a project by enquiring about an application as a whole – as well as what matters commercially to our customers. Hawco began as a family business in 1973. Together with our sister company, we now have an annual turnover of £30M.
Does this sound like you? Then we would love to hear from you. To express your interest, send us your CV using the form below.
Want to apply for this role?
Tell us a bit about yourself – and upload a copy of your CV
If you have any questions about this role, or about working for Hawco in general, contact us on 01483 869 100 or email info@hawco.co.uk
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Technical & Applications Engineer employer: Hawco Limited
Contact Detail:
Hawco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical & Applications Engineer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the HVACR industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss specific HVACR systems and share examples of how you've solved problems in the past. Confidence is key!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It shows professionalism and keeps you on their radar.
✨Tip Number 4
Apply through our website for the best chance at landing that Technical & Applications Engineer role. We love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Technical & Applications Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your HVACR experience and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your expertise in refrigeration and AC systems!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your previous experiences make you a perfect fit for our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: As a Technical & Applications Engineer, clear communication is key. In your application, demonstrate your ability to convey complex information simply and effectively. This will help us see how you can support our customers and colleagues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Hawco!
How to prepare for a job interview at Hawco Limited
✨Know Your HVACR Stuff
Brush up on your knowledge of refrigeration and air conditioning systems. Be ready to discuss specific products and solutions you've worked with, as well as any technical challenges you've faced. This will show that you’re not just familiar with the theory but have practical experience too.
✨Prepare for Technical Questions
Expect questions about heat load calculations, equipment specifications, and fault diagnosis. Practise explaining these concepts clearly and concisely, as you'll need to communicate effectively with customers and colleagues alike.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your communication style. Think of examples where you've successfully handled customer complaints or provided technical support, and be ready to share those stories.
✨Familiarise Yourself with the Company
Research Hawco and its products before the interview. Understanding their market position and the types of systems they supply will help you tailor your responses and show genuine interest in the company and its mission.