At a Glance
- Tasks: Repair vehicles and deliver top-notch customer service in a dynamic workshop environment.
- Company: Join the family-owned Hawco Group, part of John Clark Motor Group.
- Benefits: Earn £45,000 - £51,000 plus bonuses, enjoy 30 days leave, and retail discounts.
- Other info: Experience a supportive culture with over 70 years of service excellence.
- Why this job: Be part of a passionate team and grow your skills with extensive training.
- Qualifications: NVQ level 3 in Vehicle Maintenance and Repair; teamwork and customer service skills required.
The predicted salary is between 45000 - 51000 £ per year.
We're thrilled to announce that Hawco is now part of the John Clark Motor Group. The great news is, it's business as usual! Our people, culture, and service standards will all stay the same as we look to a future of growth and opportunity.
About the role
- £45,000 - £51,000 annual salary + bonus
- 30 days Annual Leave
- 5 day working week
- Extensive Brand Training & career opportunities
- Generous retail discounts
- Wellbeing Scheme
What’s the job?
Joining us at Hawco Group as a Service Technician, within our busy workshop, will involve carrying out motor vehicle repairs to approved standards as well as delivering unbeatable customer service every time. The most important thing is you will be a member of a knowledgeable, driven team that understands what you stand for. With extensive and ongoing training you will continue developing skills and staying up to date with the latest vehicle technology.
Daily responsibilities include:
- Carrying out diagnosis and undertaking a wide range of servicing and repair work on customer vehicles
- Able to demonstrate the ability to work as part of a team to deliver excellent customer service
- Ensuring effective use of technical knowledge and skills enabling efficient, economic and safe servicing and repair of customer vehicles
- Building long lasting and effective working relationships with customers and colleagues
- Accurately completing repair and service records as well as any other appropriate activities as specified by the Service Manager
- Actively supporting company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information
- Analysing work orders carefully to understand a vehicle’s condition, the accuracy of the diagnosis, and what work has been agreed to
Key attributes and skills you need:
- The ability to work as part of a team to deliver excellent customer service
- A minimum of NVQ level 3 in Vehicle Maintenance and Repair
- Demonstrates an honest and diligent approach to work
- Has a flexible approach to time-keeping when completing jobs in order to achieve customer satisfaction
- Systematic and organised; pays attention to the finer details
- Previous diagnostic experience would be an advantage and an understanding of automotive systems and functionalities
- A full and valid UK Driving Licence
Our culture
Working for Hawco Group you will be part of one of the few remaining family-owned car retailers in the Highlands which has over 70 years’ experience delivering excellent service to motorists in the north of Scotland. We seek to build an environment that values cooperation, differing viewpoints, and diverse approaches. At Hawco Group, we are passionate about people who are enthusiastic about their work. Our team members are at the core of what we do.
Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.
By applying for this role, you accept our Terms & Conditions and Privacy Policy which can be found at www.hawcogroup.co.uk.
Service Technician in Inverness employer: Hawco Group
Hawco Group, now part of the John Clark Motor Group, is an exceptional employer located in the Highlands, offering a supportive and family-oriented work culture with over 70 years of experience in delivering outstanding service. As a Service Technician, you will benefit from extensive training, generous annual leave, and a competitive salary, all while being part of a dedicated team that values collaboration and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Service Technician in Inverness
✨Tip Number 1
Get to know the company! Research Hawco Group and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to vehicle maintenance and customer service. We want you to showcase your skills and experience confidently, so don’t shy away from discussing your past successes!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Technician in Inverness
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about becoming a Service Technician with us at Hawco Group.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your NVQ level 3 in Vehicle Maintenance and Repair and any relevant experience. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff about your experience and skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Hawco Group.
How to prepare for a job interview at Hawco Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to vehicle maintenance and repair. Familiarise yourself with the latest automotive technologies and be ready to discuss your previous diagnostic experiences. This will show that you're not just a good technician, but also someone who stays current in the field.
✨Showcase Your Team Spirit
Since teamwork is key in this role, think of examples from your past where you worked effectively as part of a team. Be prepared to share how you contributed to delivering excellent customer service alongside your colleagues. This will highlight your ability to fit into their culture.
✨Customer Service is King
Prepare to discuss how you’ve gone above and beyond for customers in previous roles. Think of specific instances where you built long-lasting relationships with clients. This will demonstrate that you understand the importance of customer satisfaction in the service technician role.
✨Be Organised and Detail-Oriented
Since the job requires accurate completion of repair and service records, come ready to talk about how you manage your time and keep track of details in your work. Share any systems or methods you use to stay organised, as this will show you’re systematic and diligent.
