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For Companies At a Glance
- Tasks: Deliver exceptional service to customers and manage vehicle repair enquiries.
- Company: Join a family-owned car retailer with over 70 years of experience.
- Benefits: Enjoy a £35,000 salary, 30 days leave, and generous retail discounts.
- Other info: Work in a supportive environment with great career growth opportunities.
- Why this job: Be part of a passionate team and make a real difference in customer experiences.
- Qualifications: Customer service experience and a knack for organisation are key.
The predicted salary is between 35000 - 35000 £ per year.
Audi Inverness
Full time
About the role
- £35,000 annual salary
- 30 days Annual Leave
- 5 day working week (weekends off)
- Extensive Brand Training & career opportunities
- Generous retail discounts
- Wellbeing Scheme
What’s the job?
Joining Hawco Group as a Service Advisor, you will be responsible for delivering a fantastic experience for all our service and vehicle repair customers. This is a customer-facing role you will need to be warm, professional and friendly to uphold the company image. You will be a member of a knowledgeable, driven team that understands what you stand for. This role would suit somebody with a fantastic eye for detail and who enjoys working to a process, with some technical understanding and previous experience in the automotive industry. Full-time permanent role working 42.5 hours per week, 8:30am - 5:30pm.
Daily responsibilities include:
- Accommodating customer telephone enquiries relating to service and repairs
- Answering customers’ questions regarding technical problems, warranties, services and repairs in a manner that is easily understood
- Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval
- Liaising with service manager to ensure workshop loading suits diary bookings
- Producing invoices for completed work and explains the content to customers
- Ensuring service bookings and appointments are managed efficiently
- Establishing customers drop off and collection requirements or arranging alternative transport where necessary
Key attributes and skills you need:
- Customer service experience is beneficial
- A confident user of computers and a working knowledge and understanding of RTC/ADP software is advantageous
- Administration experience and the ability to work well under pressure, handle conflicting demands, and schedule work appropriately
- Excellent communication skills and the ability to build rapport and develop and maintain strong working relationships
- Ability to create a relaxed and stress free environment for customers whilst contributing to a happy, positive working and team environment
- An honest, respectful and diligent approach to work with a strong sense of integrity
- Systematic and organised; pays attention to the finer details
Our culture
Working for Hawco Group you will be part of one of the few remaining family-owned car retailers in the Highlands which has over 70 years’ experience delivering excellent service to motorists in the north of Scotland. We seek to build an environment that values cooperation, differing viewpoints, and diverse approaches. At Hawco Group, we are passionate about people who are enthusiastic about their work. Our team members are at the core of what we do.
Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.
By applying for this role, you accept our Terms & Conditions and Privacy Policy which can be found at www.hawcogroup.co.uk.
Service Advisor in Inverness employer: Hawco Group
Contact Detail:
Hawco Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Inverness
✨Tip Number 1
Get to know the company! Research Hawco Group and their values. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be warm and friendly. Role-play with a friend or family member to get comfortable explaining technical issues in simple terms.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed customer enquiries or handled multiple tasks under pressure. This will demonstrate your ability to keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Hawco Group family.
We think you need these skills to ace Service Advisor in Inverness
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be warm and friendly in your tone. Remember, this role is all about delivering fantastic customer experiences.
Tailor Your Application: Make sure to tailor your application to the Service Advisor role. Highlight any relevant experience in customer service or the automotive industry, and don’t forget to mention your attention to detail and organisational skills!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand, just like how you’d explain things to a customer.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll find all the information you need right there. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Hawco Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by Audi Inverness. Familiarise yourself with common technical issues and how to explain them simply to customers. This will show that you’re not just a people person, but also someone who understands the products and services.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think about times when you resolved conflicts or made a customer feel valued. This role is all about creating a fantastic experience, so demonstrating your ability to build rapport is key.
✨Be Organised and Detail-Oriented
Since the job requires managing appointments and maintaining accurate records, come prepared to discuss how you stay organised in a busy environment. You might even want to bring a planner or a digital tool you use to manage tasks effectively. This will highlight your systematic approach and attention to detail.
✨Embrace the Company Culture
Research Hawco Group’s values and culture before the interview. Be ready to discuss how your personal values align with theirs, especially around teamwork and cooperation. Showing that you’re enthusiastic about being part of a family-owned business will resonate well with the interviewers.