At a Glance
- Tasks: Manage parts department and deliver top-notch customer service daily.
- Company: Join a family-owned car retailer with over 60 years of experience.
- Benefits: 30 days annual leave, competitive salary, and extensive brand training.
- Other info: Great learning opportunities and discounts on cars and services.
- Why this job: Be part of a dynamic team and enhance your career in the automotive industry.
- Qualifications: Friendly personality, organised, and a full UK driving licence.
The predicted salary is between 25000 - 30000 £ per year.
As a Parts Advisor you will be an integral member of the Aftersales team. You will be responsible for the day to day running of the parts department as well as delivering outstanding customer service every time.
Working for Hawco Group you will be part of one of the few remaining family owned car retailers in the Highlands which has over 60 years’ experience delivering excellent service to motorists in the north of Scotland. On offer are exceptional opportunities for development and a competitive remuneration package.
Key Responsibilities:
- To receive and identify stock
- Check goods from suppliers to ensure they conform to requirements and are of a suitable standard
- To correctly locate items in Parts Department
- To ensure accurate identification of customers’ needs by means of parts catalogues
- To conduct all transactions with customers with the utmost courtesy
- To ensure customer satisfaction and service are fully understood and are communicated to other members of staff
- To comply with any reasonable task assigned to you by your line manager to ensure the smooth running of the company
- Responsibility for general storage conditions, preservation of stored goods including monitoring of shelf life products, stock rotation and check and receipt of incoming parts stock
- To ensure that all required parts for any particular repair or service and additional accessories are offered to customers
- To order parts to the customers requirements quoting delivery times and prices accurately
- To ensure all paperwork, documentation and requisitions are properly recorded within stock control system
What you’ll need:
- Warm, confident and engaging personality
- Friendly and professional with enthusiasm for great customer service
- Organised and an efficient timekeeper
- Smart personal appearance
- Computer and IT skills
- Team-player
- A full and valid UK Driving Licence
Our Offer to You:
- 30 days annual Leave
- Competitive Salary
- Extensive Brand Training
- Great learning and career opportunities
- Discount on new and used cars
- Discounted servicing, parts and accessories
- Contributory Pension Scheme
- Cycle to Work Scheme
- Wellbeing Scheme
Parts Advisor in Inverness employer: Hawco Group
Hawco Group is a family-owned car retailer with over 60 years of experience, offering a supportive and dynamic work environment in the Highlands. As a Parts Advisor, you will benefit from extensive brand training, competitive salary, and opportunities for career growth, all while being part of a team that values outstanding customer service and employee wellbeing. With a focus on personal development and a range of employee benefits, including discounts on vehicles and a contributory pension scheme, Hawco Group stands out as an excellent employer in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Inverness
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the automotive industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in being part of their team at Hawco Group.
✨Tip Number 3
Practice your customer service skills! Since the role is all about delivering outstanding service, think of scenarios where you can demonstrate your warm and engaging personality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen and gives you a chance to showcase your enthusiasm for the Parts Advisor role.
We think you need these skills to ace Parts Advisor in Inverness
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Parts Advisor role. Highlight your customer service experience and any relevant parts knowledge to catch our eye!
Craft a Personal Cover Letter:Use your cover letter to show us your personality! Share why you’re excited about joining our team at Hawco Group and how you can contribute to our family-owned ethos.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Hawco Group
✨Know Your Parts
Familiarise yourself with the parts catalogues and common components used in Volkswagen vehicles. Being able to discuss specific parts and their functions will show your enthusiasm and knowledge, making you stand out as a candidate.
✨Customer Service Focus
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you went above and beyond for a customer, as this role heavily relies on providing outstanding service every time.
✨Show Your Organisational Skills
Be ready to discuss how you manage your time and keep things organised. You might be asked about how you would handle stock rotation or ensure that all parts are correctly located, so have some strategies in mind.
✨Dress Smartly
First impressions matter! Make sure you present yourself well by dressing smartly for the interview. A professional appearance reflects your respect for the role and the company, which is crucial in a customer-facing position.
