At a Glance
- Tasks: Lead a team to optimise workshop resources and deliver top-notch customer service.
- Company: Join a dynamic company focused on commercial vehicles and customer satisfaction.
- Benefits: Enjoy competitive salary, generous leave, and extensive training opportunities.
- Other info: Great career growth potential and a supportive work environment.
- Why this job: Make a real impact in a role that combines leadership with customer care.
- Qualifications: Experience in technical roles and management is a plus; strong team player needed.
The predicted salary is between 35000 - 45000 £ per year.
We are currently recruiting for an Aftersales Manager in our Commercial Vehicles branch.
The successful candidate will ideally have a service technical background and will need to have the ability to work to deadlines/targets, motivate a team and be committed to delivering high standards of customer care.
On offer are exceptional opportunities for development and a competitive remuneration package.
Key Responsibilities:- To manage the process of optimising workshop and parts resources to meet agreed departmental budgets.
- To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
- Ensure understanding and adherence to the requirements of Brand service requirements and customer satisfaction indicators.
- Maintain a clean, well-decorated and tidy workshop to achieve the highest standards of workshop presentation.
- To calculate and manage the effective use of workshop and Parts resources for the Brand.
- Endeavour to enhance facilities, improve technical skills and achieve high standards of workmanship.
- Help Hawco achieve industry-leading standards of process efficiency and cost control.
- Manage Aftersales standards in accordance with HSO/VQM requirements.
- Maintain safe working practices and abide by the working rules and standards of the Brand.
- Maintain and develop own skills and technical knowledge.
- Agree development plan with Brand Manager.
- Interact with members of other departments/sites to develop a “One Business” team culture.
- Previous technician experience is advantageous.
- Previous management experience is advantageous.
- A proven track record in achieving and exceeding monthly sales objectives.
- Friendly and professional with enthusiasm for great customer service.
- Team-player and ability to build an effective team.
- A full and valid UK Driving Licence.
- Generous Annual Leave.
- Competitive Salary.
- High earning potential through Commission or Bonus.
- Company Car.
- Extensive Brand Training.
- Great learning and career opportunities.
- Discount on new and used cars.
- Discounted servicing, parts and accessories.
- Employee customer referral scheme.
- Contributory Pension Scheme.
- Cycle to Work Scheme.
- Wellbeing Scheme.
Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.
The company reserves the right to close the role earlier should sufficient applications be received.
Aftersales Manager in Inverness employer: Hawco Group
Hawco Group is an exceptional employer, offering a dynamic work environment in Inverness where your contributions as an Aftersales Manager will be valued and rewarded. With a strong focus on employee development, competitive remuneration, and a culture that prioritises teamwork and customer satisfaction, you will have the opportunity to grow your skills while enjoying generous benefits such as a company car, extensive training, and discounts on vehicles and services. Join us to be part of a forward-thinking team dedicated to achieving industry-leading standards.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager in Inverness
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it aligns with the Aftersales Manager role. Highlight your technical background and management skills to stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Aftersales Manager in Inverness
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Manager role. Highlight your service technical background and any management experience you have. We want to see how your skills match what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! If you've exceeded sales targets or improved customer satisfaction, let us know. We love seeing how you've made a difference in your previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Tell us why you're the perfect fit for our team and how you can help us achieve industry-leading standards.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Hawco Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to commercial vehicles. Understand the key aspects of workshop management and customer service standards. This will help you demonstrate your expertise and show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated a team in the past or improved processes. Think about specific situations where you’ve led by example or helped your team achieve targets. This will highlight your management experience and ability to foster a positive team culture.
✨Understand Customer Care
Be ready to discuss how you would ensure high standards of customer care. Think of scenarios where you’ve gone above and beyond for customers, and be prepared to explain how you would apply that in this role. This shows your commitment to delivering exceptional service.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s goals, team dynamics, and expectations for the Aftersales Manager role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it demonstrates your proactive approach!
