MDT Coordinator - Havering Health in London

Purpose of the role

The MDT Coordinator will provide operational leadership and coordination of multidisciplinary team (MDT) meetings, supporting the delivery of Havering Health MDT contracts.

The post holder will coordinate integrated working across GP practices, PCNs, neighbourhoods and other system partners, enabling proactive population health management, integrated care planning, MDT governance and delivery of contractual and quality outcomes.

The role will focus on Long Term Conditions and Proactive Care MDTs.

Key responsibilities

• Coordinate the planning, scheduling and administration of MDT meetings across GP practices, the PCN and partner organisations.
• Prepare MDT agendas, patient lists and supporting documentation.
• Liaise with practices, community services, social care, voluntary sector, Federation colleagues and wider partners to support appropriate MDT representation.
• Record MDT actions, maintain MDT action logs and monitor agreed actions, escalating delays, risks or barriers where appropriate.
• Support identification of patients suitable for MDT discussion using agreed criteria, searches and population health tools.
• Coordinate follow‑up actions arising from MDT meetings with practices and partner organisations.
• Maintain accurate records of MDT activity to support reporting, evaluation and service improvement.
• Ensure outcomes of the MDT meeting are disseminated to all attendees and communicate complex sensitive information relating to patient pathways to a wide range of health professionals.
• Provide data entry support into EMIS for actions related to the MDT meeting and ensure an accurate attendance record.
• Prioritise own workload, undertake document processing to a high standard and maintain efficient administrative systems for MDT activity.
• Apply advanced IT expertise to gather and document data, update databases, prepare monthly reports and produce presentations using Microsoft Excel, Power Point and other approved digital reporting tools.
• Oversee the facilitation and administration of meetings, including the production of agendas, coordination of papers, minute‑taking and ensuring key documents are available within defined timescales.
• Use the patient records system to enter client‑related information and care events, and cover other services where necessary.
• Support the development and maintenance of operational dashboards, reports and performance monitoring tools (e. g., MDT Quality Control trackers).
• Assist with running, validating and monitoring clinical system searches, patient cohorts and call/recall processes; support accurate clinical coding, data quality improvement and maintenance of patient registers.
• Maintain patient trackers, MDT action logs, referral databases and programme monitoring spreadsheets; assist in preparing routine activity, performance and quality reports for federation leadership, commissioners and partner organisations.
• Help produce dashboards, presentations and data summaries to demonstrate service activity, outcomes and quality improvement; collaborate with Business Intelligence, Digital and Data Analyst colleagues to meet reporting requirements.
• Escalate data quality issues, inconsistencies or gaps impacting service delivery or contractual reporting.
• Support proactive identification of patients using agreed searches, risk stratification tools and population health datasets.
• Contribute to continuous improvement of data collection processes, reporting templates and operational systems; ensure all information is managed in accordance with Information Governance, Data Protection legislation and local policies.
• Support the use of approved Population Health Management tools, including EMIS searches, Optum Pathfinder and other approved reporting platforms, to identify cohorts and monitor outcomes.
• Educate themselves on responsibilities for Information Resources, including knowledge of the pathway for a patient with suspected cancer from referral to treatment, and ensure all data entry, text processing and storage tasks comply with Caldecott guidelines.
• Produce activity reports and KPI monitoring information.
• Comply with all organisational and statutory mandatory requirements (health and safety, infection control, equality and diversity, confidentiality, safeguarding adults and children, information governance) and complete required training.
• Engage in annual appraisal, developing objectives for a Personal Development Plan and undertake education and training appropriate to the role of care coordinator.
• Communicate effectively with a range of people, promptly and professionally, recognising barriers to communication; respond to enquiries and take appropriate action within agreed time limits; address interface issues between primary, community and secondary care to ensure consistent transfer of information.
• Demonstrate effective communication skills, promote a positive image of the team with service users, carers, professionals and external agencies.
• Contribute to the review of incidents and complaints where appropriate; keep accurate legible records and report all complaints and incidents in accordance with local procedures.
• Use audit and other measurement approaches to provide data to commissioners regarding the performance of the service.
• Propose and implement changes to working practices and participate in project work and QI initiatives for MDT services.
• Participate in audits and surveys as necessary, and support the development of audit reports; explore advanced digital options for data sharing and access to patient clinical information.
• Advocate quality issues and related risks with team or senior manager; evaluate the quality of own work and make improvements when necessary.
• Support quality improvement initiatives through the collection, interpretation and presentation of activity and outcome data; collaborate with Business Intelligence and Digital teams to improve reporting processes, data quality and operational efficiency.
• May be required to undertake other duties reasonably required to support GP practices, the PCN, Havering Health Federation and commissioned services, potentially at other locations across Havering.
• Knowledge and skills
• NHS, Primary Care Networks and Integrated Care Systems
• Information Governance and GDPR
• Safeguarding
• Patient‑centred care
• Excellent organisation and time management
• Minute taking and report writing
• Advanced Excel, Word, Outlook and Power Point
• Report, dashboard and presentation production
• Analytical skills
• Accuracy and attention to detail
• Ability to work autonomously
• Population Health Management tools
• QOF and Enhanced Services
• Business Intelligence reporting
• Clinical data analysis

Qualifications

• NVQ Level 3 or 4 in Business Administration, Health, Healthcare Management or equivalent experience
• Evidence of Continuing Professional Development (CPD)
• Foundation Degree or relevant healthcare qualification

Experience

• Experience working within the NHS, Primary Care, PCN, Federation or community services
• Experience with EMIS searches, clinical coding and call/recall
• Significant administrative and operational coordination experience
• Experience coordinating MDT meetings, patient pathways or clinical services
• Experience handling confidential patient information
• Experience maintaining databases, spreadsheets and electronic records
• Experience producing reports, dashboards and performance information
• Experience using EMIS or other electronic patient record systems
• Advanced Microsoft Office skills
• Experience managing competing priorities and working independently
• Knowledge of Long Term Conditions / Proactive Care, Population Health Management, Quality Improvement, KPI and contract reporting
• Personal attributes, values & behaviours
• Professional, organised and reliable
• Compassionate and patient‑centred
• Flexible and adaptable
• Integrity and accountability
• Calm under pressure
• Commitment to collaboration, inclusivity, quality, sustainability and confidentiality
• Leadership potential and mentoring experience
• Experience contributing to organisational culture
• Other requirements
• Ability to travel across Havering
• Commitment to mandatory training and CPD
• Full UK driving licence and access to a vehicle
• Information and Safety

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure and Barring Service check.

Remuneration

£30,000 to £35,000 a year, depending on experience.

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