At a Glance
- Tasks: Investigate and manage ASB complaints while supporting residents in their community.
- Company: Join the London Borough of Havering, dedicated to community well-being.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Front-line role with daily office presence; diverse and inclusive workplace.
- Why this job: Make a real difference in people's lives and promote community independence.
- Qualifications: Experience in ASB or housing management and strong communication skills required.
The predicted salary is between 39276 - 42771 £ per year.
The Resident Services Team is responsible for assisting tenants to sustain their tenancies and encouraging and facilitating their independence, quality of life, safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence.
Responsibilities
- Investigate and manage ASB complaints in line with our policies and procedures.
- Liaise with residents, local authorities, and external agencies to resolve ASB issues.
- Conduct regular estate inspections to identify and address potential ASB hotspots.
- Maintain accurate records of ASB cases and actions taken.
- Provide support and guidance to residents affected by ASB.
Qualifications and Skills
- Previous experience in ASB or housing management is essential.
- Strong conflict resolution and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Knowledge of relevant legislation and best practices in ASB management (Policing and Crime Act 2017, Anti-Social Behaviour, Crime and Policing Act 2014).
- Proficiency in using housing management software Open Housing and Microsoft Office.
- Must have a full UK driving license and a vehicle to use for work.
- A minimum of two years’ experience working in social housing or equivalent transferrable skills.
- A keen interest in and knowledge of the social housing sector.
- A high performer with a proven track record of success and ASB experience/knowledge.
- Knowledge of tenancy and leasehold management.
- A degree or housing qualification such as CIH is preferable, but not essential.
If you are enthusiastic about promoting community well-being and have the skills and experience required for this role, we would love to hear from you.
Note: This is a front-line role and is not remote. You will be required to be in the office or on site daily.
The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a role that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Housing Officer (ASB) in Romford employer: Havering Adult College
Havering is an exceptional employer that prioritises community well-being and employee development. With a strong commitment to diversity and inclusion, we foster a supportive work culture where your contributions are valued, and you can grow professionally in the social housing sector. Located in the vibrant London Borough of Havering, this role offers the unique opportunity to make a meaningful impact on residents' lives while enjoying a collaborative and dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer (ASB) in Romford
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Havering Adult College, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Havering Adult College and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Officer (ASB) in Romford
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Havering Adult College and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Havering Adult College
✨Get to Know Public Sector Values
Before your interview with Havering Adult College, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Havering Adult College.
