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- Tasks: Provide top-notch customer support and manage communications in a friendly team.
- Company: Join Haver & Boecker UK, a trusted name in the packing industry.
- Benefits: Competitive salary, company pension, and free parking.
- Other info: Full training provided with opportunities for career development.
- Why this job: Grow your skills in a supportive environment while making customers happy.
- Qualifications: Basic English and Maths skills; love for communication.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Team at Haver & Boecker UK – Farnborough, Hampshire. Haver & Boecker UK, a trusted name in machinery supply for the packing industry, is expanding. As a subsidiary of the renowned German engineering company Haver & Boecker—established over 130 years ago and operating globally—we are proud to offer high-quality equipment, spare parts, and services to our customers across the UK. Due to continued growth and success, we are looking to welcome a new full-time team member to our close-knit office in Farnborough. Full training will be provided, and there will be opportunities to develop new skills and grow within the role. If you have basic English and Maths skills, enjoy communicating with customers and colleagues, and thrive in a small, supportive team environment, we would love to hear from you.
Key Responsibilities:
- Answering phone calls, taking messages, and relaying information.
- Delivering excellent after-sales support via phone and email.
- Communicating clearly and professionally with customers.
- Scheduling service technicians.
- Preparing quotations and order confirmations.
- Maintaining accurate customer records.
- Using software tools such as SAP, Excel, and Word.
- Processing invoices.
- Liaising with our German headquarters.
- Assisting the accounts department when needed.
Interested? Please send your CV and a covering letter to the email address below. We look forward to hearing from you.
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Benefits: Company pension, Free parking
Work Location: In person
Customer Care Specialist employer: Haver & Boecker United Kingdom
Contact Detail:
Haver & Boecker United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist
✨Tip Number 1
Get to know the company! Research Haver & Boecker UK and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, try role-playing with a friend or family member. This will help you feel more confident when answering calls and relaying information.
✨Tip Number 3
Be proactive during the interview! Prepare questions about the role and the team dynamics. This shows that you're engaged and eager to contribute to the supportive environment at Haver & Boecker UK.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Care Specialist
Some tips for your application 🫡
Craft a Catchy CV: Your CV is your first impression, so make it count! Highlight your customer service experience and any relevant skills that match the role. Keep it clear and concise, and don’t forget to tailor it to what we’re looking for at Haver & Boecker.
Write a Personal Covering Letter: This is your chance to show us your personality! Share why you’re excited about the Customer Care Specialist role and how your skills can benefit our team. Make it engaging and let your enthusiasm shine through!
Show Off Your Communication Skills: Since the role involves a lot of communication, make sure your application reflects your ability to convey information clearly. Use proper grammar and spelling, and keep your tone professional yet friendly—just like we do at Haver & Boecker!
Apply Through Our Website: We want to make this process as smooth as possible for you. So, head over to our website to submit your application. It’s straightforward, and you’ll be one step closer to joining our fantastic team in Farnborough!
How to prepare for a job interview at Haver & Boecker United Kingdom
✨Know the Company
Before your interview, take some time to research Haver & Boecker UK. Understand their history, values, and what they offer in the packing industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Your Communication Skills
As a Customer Care Specialist, clear communication is key. Practice answering common interview questions out loud, focusing on clarity and professionalism. You might even want to role-play with a friend to get comfortable with the types of interactions you'll have with customers.
✨Familiarise Yourself with Relevant Software
Since the role involves using software like SAP, Excel, and Word, it’s a good idea to brush up on these tools before your interview. If you can, try to demonstrate your familiarity with them during the conversation, as this will show that you're ready to hit the ground running.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and growth within the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.