At a Glance
- Tasks: Support customers, improve operations, and contribute to product development at Havenwise.
- Company: Join a dynamic climate tech startup on a mission to make energy cheaper and easier.
- Benefits: Competitive salary, options, personal development, and a fun office environment.
- Other info: Work in a vibrant London office 2-3 days a week with growth opportunities.
- Why this job: Make a real impact in the transition to cleaner home energy while working closely with founders.
- Qualifications: Energetic mindset, ability to process technical info, and experience in B2C is a plus.
The predicted salary is between 30000 - 40000 £ per year.
At Havenwise, we’re on a mission to make energy cheaper and easier for people. We’re starting with heat pumps, the single biggest consumer of energy for households. Our first product is an app for homeowners to easily control their heat pump. In the background, our ML algorithms continuously optimise the heat pump’s operation and ensure users save 50% on their heating bill. That’s hundreds of pounds per year. Our product is live with various large heat pump manufacturers, and the number of users grows every day. Controlling heat pumps is just the beginning and we have ambitious product and growth plans. We’re backed by a group of fantastic investors via a recent £1m pre-seed round, giving us firepower and a long-term view to build Havenwise into a rocket ship.
Your Role
As our Operations Associate, you’ll be essential in ensuring that we can scale. This starts with making sure every single customer has an amazing experience with Havenwise. You’ll be in the front line helping our users when they have questions. At the same time, you’ll be instrumental in reinventing and growing our customer support function, working directly with the 2 founders and our head of operations. User growth and experience is our north star, and top notch operations are a prerequisite for this. So this is a very important role for the company. The role requires you to be client-facing, move at speed across topics, and be comfortable with technical information. In return, you'll gain high levels of ownership, exposure, and impact.
Your responsibilities
- Customer support: Answer questions from users during onboarding or when using the Havenwise product.
- Automation: Implement new ways of making customer support better and more efficient. This ranges from setting up AI agents and bot pathways to adding new articles / videos to our help centre.
- Product: Identify common themes from customer questions and feed these into the product roadmap.
- Content: Own, improve and produce new content on the Havenwise website and help centre.
- Reporting: Build dashboards to keep track of the most important ops metrics.
- Ad‑hoc projects: Support the founders and the head of ops on key projects, e.g., new growth initiatives, data analysis, etc.
What we’re looking for
- Founder‑like mindset and work ethic.
- Get energised by engaging with users.
- Don’t settle for the status quo. You independently spot and execute “hacks” to improve things.
- Ability to process technical information, good with first principal logic and interpreting data.
- Bring good vibes, have fun!
- Experience in B2C is a plus.
- Competitive compensation package (salary and options).
- London‑based office. We ask you to be in the office 2‑3 days per week.
- Join an early startup and work directly with the founders on the biggest blockers for growth.
- The ability to make a difference in a young climate tech company. All your actions directly accelerate the transition to cheaper, cleaner home energy.
- Personal development. As Havenwise grows, you’ll have the chance to expand the team and grow into the organisation.
Your path to joining us
- Initial online interview.
- Meet the team in person in our London office.
- Offer, reference calls (if relevant) and welcome!
If this sounds exciting to you, get in touch via email, DM on LinkedIn, or apply via LinkedIn.
Operations Associate employer: Havenwise
At Havenwise, we pride ourselves on being an exceptional employer, offering a vibrant work culture where innovation and collaboration thrive. As an Operations Associate, you'll play a pivotal role in enhancing customer experiences while working closely with our founders in a dynamic startup environment. With competitive compensation, opportunities for personal development, and the chance to make a tangible impact in the climate tech sector, Havenwise is the perfect place for those looking to grow their careers while contributing to a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Associate
✨Tip Number 1
Get to know Havenwise inside out! Familiarise yourself with our app and the heat pump technology. When you understand our product, you'll be able to engage with the team and show how you can contribute to making energy cheaper and easier for everyone.
✨Tip Number 2
Be ready to showcase your problem-solving skills! Think of examples where you've improved processes or customer experiences in the past. We love a proactive mindset, so come prepared with ideas on how you could enhance our customer support function.
✨Tip Number 3
Don’t just apply; connect with us! Reach out on LinkedIn or through our website to express your enthusiasm. A personal touch can make all the difference and shows that you're genuinely interested in being part of our mission.
✨Tip Number 4
During interviews, let your personality shine! We’re looking for someone who brings good vibes and has fun while working. Show us your passion for customer engagement and how you can help us grow at Havenwise!
We think you need these skills to ace Operations Associate
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for energy efficiency and customer support shine through. We want to see that you’re genuinely excited about helping users and making a difference in their lives!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experiences that align with the Operations Associate role. We love seeing how your skills can directly contribute to our mission at Havenwise.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Havenwise
✨Know the Product Inside Out
Before your interview, make sure you understand Havenwise's app and how it optimises heat pump operations. Familiarise yourself with the benefits it offers to users, like saving on heating bills. This knowledge will help you answer questions confidently and show your genuine interest in the product.
✨Showcase Your Customer Support Skills
Since the role is client-facing, be ready to discuss your previous experiences in customer support. Think of specific examples where you improved user experience or solved problems efficiently. Highlighting your ability to engage with users will resonate well with the founders.
✨Demonstrate a Growth Mindset
Havenwise is looking for someone who doesn’t settle for the status quo. Prepare to share instances where you've identified areas for improvement and implemented changes. This could be anything from automating processes to enhancing content. Show them you're proactive and innovative!
✨Be Ready for Technical Discussions
As the role involves processing technical information, brush up on any relevant technical concepts related to heat pumps and data analysis. Be prepared to discuss how you interpret data and use it to inform decisions. This will show that you can handle the technical aspects of the job.
