Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers, improve operations, and contribute to product development at Havenwise.
- Company: Join a dynamic climate tech startup on a mission to revolutionise home energy.
- Benefits: Competitive salary, options, personal development, and a vibrant office culture.
- Other info: Work closely with founders and enjoy high levels of ownership in a fast-paced environment.
- Why this job: Make a real impact in the transition to cheaper, cleaner energy while growing your career.
- Qualifications: Energetic mindset, ability to process technical info, and experience in B2C is a plus.
The predicted salary is between 30000 - 42000 ÂŁ per year.
At Havenwise, we’re on a mission to make energy cheaper and easier for people. We’re starting with heat pumps, the single biggest consumer of energy for households. Our first product is an app for homeowners to easily control their heat pump. In the background, our ML algorithms continuously optimise the heat pump’s operation and ensure users save 50% on their heating bill. That’s hundreds of pounds per year. Our product is live with various large heat pump manufacturers, and the number of users grows every day. Controlling heat pumps is just the beginning and we have ambitious product and growth plans. We’re backed by a group of fantastic investors via a recent £1m pre-seed round, giving us firepower and a long-term view to build Havenwise into a rocket ship.
Your Role
As our Operations Associate, you’ll be essential in ensuring that we can scale. This starts with making sure every single customer has an amazing experience with Havenwise. You’ll be in the front line helping our users when they have questions. At the same time, you’ll be instrumental in reinventing and growing our customer support function, working directly with the 2 founders and our head of operations. User growth and experience is our north star, and top notch operations are a prerequisite for this. So this is a very important role for the company. The role requires you to be client-facing, move at speed across topics, and be comfortable with technical information. In return, you’ll gain high levels of ownership, exposure, and impact.
Your responsibilities
- Customer support: Answer questions from users during onboarding or when using the Havenwise product.
- Automation: Implement new ways of making customer support better and more efficient. This ranges from setting up AI agents and bot pathways to adding new articles / videos to our help centre.
- Product: Identify common themes from customer questions and feed these into the product roadmap.
- Content: Own, improve and produce new content on the Havenwise website and help centre.
- Reporting: Build dashboards to keep track of the most important ops metrics.
- Ad‑hoc projects: Support the founders and the head of ops on key projects, e.g., new growth initiatives, data analysis, etc.
What we’re looking for
- Founder‑like mindset and work ethic.
- Get energised by engaging with users.
- Don’t settle for the status quo.
- You independently spot and execute “hacks” to improve things.
- Ability to process technical information, good with first principal logic and interpreting data.
- Bring good vibes, have fun!
- Experience in B2C is a plus.
Competitive compensation package (salary and options). London‑based office. We ask you to be in the office 2‑3 days per week. Join an early startup and work directly with the founders on the biggest blockers for growth. The ability to make a difference in a young climate tech company. All your actions directly accelerate the transition to cheaper, cleaner home energy. Personal development. As Havenwise grows, you’ll have the chance to expand the team and grow into the organisation.
Your path to joining us
- Initial online interview.
- Meet the team in person in our London office.
- Offer, reference calls (if relevant) and welcome!
If this sounds exciting to you, get in touch via email (henri@havenwise.co.uk), DM on LinkedIn, or apply via LinkedIn.
Operations Associate employer: Havenwise
Contact Detail:
Havenwise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Associate
✨Tip Number 1
Get to know Havenwise and its mission inside out. When you’re chatting with us, show that you understand our goals and how your role as an Operations Associate fits into the bigger picture. This will help you stand out and demonstrate your genuine interest in making energy cheaper and easier for everyone.
✨Tip Number 2
Be ready to showcase your problem-solving skills. We love candidates who can think on their feet and come up with creative solutions. Prepare some examples of how you've tackled challenges in previous roles, especially in customer support or operations, to impress us during the interview.
✨Tip Number 3
Don’t be shy about asking questions! Engaging with us shows your enthusiasm and helps you get a better feel for the company culture. Ask about our growth plans, the team dynamics, or how we measure success in customer support – it’ll make for a great conversation!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our mission at Havenwise. Let’s make energy smarter together!
We think you need these skills to ace Operations Associate
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for energy efficiency and customer support shine through. We want to see that you’re genuinely excited about helping users and making their experience with Havenwise amazing!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences that align with the Operations Associate role. We love seeing how your skills can directly contribute to our mission of making energy cheaper and easier for everyone.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Plus, it shows you’re keen on joining Havenwise!
How to prepare for a job interview at Havenwise
✨Know the Product Inside Out
Before your interview, make sure you understand Havenwise's app and how it optimises heat pump operations. Familiarise yourself with the benefits it offers to users, like saving on heating bills. This will show your genuine interest in the company and its mission.
✨Showcase Your Customer Support Skills
Since the role is client-facing, prepare examples of how you've provided excellent customer support in the past. Think about specific situations where you resolved issues or improved user experiences. This will demonstrate your ability to engage with users effectively.
✨Be Ready to Discuss Automation Ideas
Havenwise is looking for someone who can implement new ways to enhance customer support. Come prepared with ideas on how you could use AI or other tools to streamline processes. This shows that you're proactive and ready to contribute from day one.
✨Emphasise Your Analytical Skills
The role involves building dashboards and interpreting data. Be ready to discuss your experience with data analysis and how you've used metrics to drive decisions in previous roles. This will highlight your ability to contribute to the operational side of the business.