Assistant Shop Manager - Multi-site in Stanford-le-Hope

Main area Trading Grade Salaried Contract Fixed term: 6 months (Stanford-le-Hope & Corringham)

Hours Part time - 30 hours per week (4 days flexible over 7 days including weekend working)

Job ref Trac ID 8012704

Site Havens Hospices Shop Town Stanford le Hope

Salary £24,784.50 FTE, £19,827.60 pro rata per annum

Salary period Yearly

Closing 07/07/2026 08:00

Join Our Team! Multi-Site Assistant Shop Manager – Stanford-le-Hope & Corringham

Are you passionate about retail and making a difference? We’re looking for a Multi-Site Assistant Shop Manager to support our Stanford-le-Hope and Corringham branches. In this vital role, you’ll help drive sales, motivate and develop a dedicated team, and ensure every customer receives outstanding service, all while supporting the important work of our charity.

If you're a people person with a flair for retail and a heart for helping others, we’d love to hear from you! This is a fixed term position for 6 months. We regret that the charity does not offer sponsorship opportunities, and candidates need to hold the right to work in the UK.

Main duties of the job:

• You’ll work closely with the Shop Manager to drive sales, support team development, and maintain exceptional customer service, all while proudly representing the Havens Hospices brand as a valued part of the local retail community.
• To effectively manage the day to day running of the shop staff and volunteers supporting the Shop Manager as required.
• To manage stock, maximise profit and minimise costs, and achieve sales targets, initiating marketing campaigns and sales promotions.
• Take full responsibility for managing the shop in the Shop Manager’s absence.
• To maintain an awareness of developments in local shops, especially in the Charity /low-cost sector, updating the Shop Manager as required.
• To maintain and develop good channels of communication with colleagues in other Havens Hospices Shops, local communities, and organisations.
• To provide cover for other Assistant Shop Managers from time to time in other stores, as required by your Area Manager.
• To assist in developing the shop’s ecommerce business.
• To actively promote Gift Aid, sign up donors and support performance targets.
• To make day–to–day decisions to ensure the successful and safe trading operation of the shop.
• To decide, without reference, but with procedural guidelines, what prices to charge for individual items to maximise both turnover and income, accepting, sorting, pricing, and displaying goods for sale to maximise income within agreed guidelines.
• Ensure the shop is kept clean and tidy and goods are displayed in an attractive and presentable manner.
• Ensure that all statutory responsibilities are met, including Fire and Health & Safety regulations, and security procedures, ensuring compliance with relevant health and safety and other organisational policies and procedures is monitored and cascaded to all staff and volunteers within the shop.
• To inform your Shop Manager of necessary repairs and maintenance.
• To assist the Shop Manager to supervise and maximise the efficiency of the collection system, ensuring that all goods sold comply with safety and other legislative requirements.
• To adhere to Charity merchandising and window dressing standards.
• To control stock density and rotation.
• To assist the Shop Manager to recruit, train, support and coordinate the work of the staff and volunteers in accordance with Havens Hospices policies and procedures.

Person specification:

• GCSE or equivalent in Maths & English, or demonstrable good standard of literacy and numeracy skills.
• UK Driving Licence and access to own transport.
• Good standard of IT skills, including using Microsoft Office, Teams, Outlook and Excel.
• Experience of dealing with the public face to face and over the telephone.

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.