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- Tasks: Lead a team to create an inspiring shopping experience and drive sales for a good cause.
- Company: Join Havens Hospices, a leader in ethical retail and community support.
- Benefits: Competitive salary, ongoing training, and opportunities for career progression.
- Why this job: Make a real difference in people's lives while promoting sustainable fashion.
- Qualifications: Retail management experience and a passion for sustainability and community.
- Other info: Work in a positive environment with a great team and flexible hours.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about sustainable fashion, community spirit, and making a real difference every day? We are looking for a dynamic Shop Manager to lead our Suez Recycle team and help us work alongside Suez in the Southend Recycling facility. At the heart of our mission is something much bigger than just great clothes and bargains — we’re here to generate vital income for some of the leading hospice groups in the region, supporting exceptional care for local people and their families.
What We’re Looking For
- Retail management experience (charity sector a plus, but not essential)
- A people‑person with excellent communication and leadership skills
- Passion for sustainability, fashion, and giving back to the community
- A proactive, hands‑on approach to hitting targets and solving problems
- Flexibility and a great sense of humour!
Why Join Us?
- Be part of a growing movement in ethical, sustainable retail
- Make a genuine difference to people’s lives through hospice care funding
- Work in a positive, values‑driven environment
- Ongoing training, support, and opportunities for progression.
What You’ll Be Doing
- Leading by example to create an inspiring and welcoming shopping experience
- Motivating and managing a fantastic team of staff and volunteers
- Driving sales, donations, and community engagement
- Championing visual merchandising and sustainable fashion trends
- Managing stock, budgets, and day‑to‑day operations with energy and efficiency
Havens Hospices provides specialist care and support for people of all ages who are living with incurable conditions and their families. Our specialist team offers a wide range of care and support options for patients and their loved ones, based on their needs and wishes. This can be in the comfort of their own home, in the hospices – Fair Havens for adults or Little Havens for children - or a combination. Working at Havens Hospices allows you to give the gift of time to families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.
In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you’ll be helping us continue ‘Making every day count’ for those who need us most. At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment.
Key Responsibilities
- To effectively manage the day to day running of the shop staff and volunteers
- To build a good working relationship with the on‑site Suez team.
- To manage stock, optimise profit and maximise sales, retaining oversight for all transactions taken.
- Collecting stock from the Leigh Marsh site
- To be aware of, and help the store to hit all sales targets, providing effective leadership to encourage the team to maximise potential.
- To take responsibility for managing your shop and brief the Area Manager at regular agreed intervals (and immediately if urgent) on progress in your allocated shop. Proposing action to the Area Manager for improvements in operations.
- To carry out PAT on electrical items sold in the shop.
- To maintain an awareness of developments in local shops, especially in the charity sector, updating the Area Manager as required.
- To maintain an awareness of the work of Havens Hospices and relevant local or national issues through press, media, and local views.
- To decide, without reference, but with procedural guidelines, what prices to charge for individual items to maximise both turnover and income.
- Hold shop keys, opening and closing the premises for trading hours, ensuring that the hours are strictly adhered to, and responding to emergency call out if, and when necessary.
- Ensuring the shop is kept clean and tidy and goods are displayed in an attractive and presentable manner.
- Ensure that all statutory responsibilities are met, including Fire and Health & Safety regulations.
We value diversity and welcome applications from all sections of the community.
Shop Manager - Suez Recycle | Havens Hospices in Southend-on-Sea employer: Havens Hospices
Contact Detail:
Havens Hospices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager - Suez Recycle | Havens Hospices in Southend-on-Sea
✨Tip Number 1
Get to know the company inside out! Research Havens Hospices and their mission. When you walk into that interview, show them you’re not just another candidate — you’re genuinely passionate about sustainable fashion and making a difference.
✨Tip Number 2
Practice your people skills! As a Shop Manager, you’ll need to lead a team and engage with the community. Think of examples from your past experiences where you’ve motivated others or solved problems — these stories will make you stand out.
✨Tip Number 3
Be ready to discuss your hands-on approach! They want someone proactive who can hit targets and manage day-to-day operations. Prepare to share how you’ve tackled challenges in previous roles and what strategies worked for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Havens Hospices team and contributing to their amazing work.
We think you need these skills to ace Shop Manager - Suez Recycle | Havens Hospices in Southend-on-Sea
Some tips for your application 🫡
Show Your Passion: Let your love for sustainable fashion and community spirit shine through in your application. We want to see how you connect with our mission and why you’re excited about making a difference every day!
Tailor Your Experience: Highlight your retail management experience, especially if it’s in the charity sector. We’re looking for people who can lead a team and drive sales, so make sure to showcase relevant skills and achievements.
Be Personable: Since we value excellent communication and leadership skills, don’t shy away from sharing examples of how you’ve motivated teams or engaged with customers. A great sense of humour goes a long way too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team!
How to prepare for a job interview at Havens Hospices
✨Show Your Passion for Sustainability
Make sure to express your enthusiasm for sustainable fashion and community engagement during the interview. Share any personal experiences or initiatives you've been involved in that align with these values, as it will demonstrate your genuine commitment to the role.
✨Highlight Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Discuss specific situations where you motivated staff or volunteers, resolved conflicts, or drove sales. This will showcase your ability to lead and inspire others, which is crucial for a Shop Manager.
✨Know the Local Community
Research the local area and understand the community's needs and interests. Be ready to discuss how you can engage with the community to boost donations and sales. Showing that you’re proactive about building relationships will set you apart from other candidates.
✨Be Ready to Discuss Operational Management
Familiarise yourself with retail management practices, especially in a charity context. Be prepared to talk about stock management, budgeting, and achieving sales targets. Demonstrating your operational knowledge will reassure them that you can handle the day-to-day running of the shop effectively.
