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- Tasks: Support the Shop Manager in running a busy charity shop and delivering excellent customer service.
- Company: Join Havens Hospices, a community-focused charity making a difference.
- Benefits: Flexible working hours, competitive salary, and a chance to develop your skills.
- Other info: Inclusive employer committed to diversity and personal development.
- Why this job: Make a positive impact in your community while gaining valuable retail experience.
- Qualifications: GCSEs in Maths & English or equivalent, plus good IT skills.
The predicted salary is between 9941 - 9941 £ per year.
We have an opportunity for an Assistant Shop Manager to join us in our popular and busy Leigh Road store. This is a part-time position, with the working pattern spread flexibly, 2 days within 7 days, including a Saturday or Sunday.
Main duties of the job:
- Support the Shop Manager in delivering sales, developing the team and shop, all whilst delivering an excellent standard of customer service within the local community.
- Effectively manage the day to day running of the shop staff and volunteers, providing effective leadership and encouraging the team to maximise potential.
- Manage stock, maximise profit and minimise costs, and achieve sales targets, initiating marketing campaigns and sales promotions.
- Take full responsibility for managing the shop in the Shop Manager’s absence.
- Maintain awareness of developments in local shops, especially in the Charity/low-cost sector, updating the Shop Manager as required.
- Maintain and develop good channels of communication with colleagues in other Havens Hospices Shops, local communities, and organisations.
- Provide cover for other Assistant Shop Managers from time to time in other stores, as required by your Area Manager.
- Assist in developing the shop’s ecommerce business.
- Actively promote Gift Aid, sign up donors and support performance targets.
- Make day-to-day decisions to ensure the successful and safe trading operation of the shop.
Person specification:
- Education: GCSE or equivalent in Maths & English, or demonstrable good standard of literacy and numeracy skills.
- Skills & Experience: Good standard of IT skills, including using Microsoft Office, Teams, Outlook and Excel. Experience of dealing with the public face to face and over the telephone.
Havens Hospices is committed to being an inclusive employer where everyone feels valued, supported, and empowered. We are committed to recruiting and interviewing all diverse, talented individuals from all sections of our community, who share our purpose of 'Making every day count' under the Disability Confident Scheme if they meet the minimum criteria. We encourage applicants to be open about your needs so we can work with you to design an accessible and positive interview experience. Please contact AskPeopleHR@havenshospices.org.uk if you require any reasonable adjustments during the process. This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Part time - 15 hours per week employer: Havens Hospices
Contact Detail:
Havens Hospices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part time - 15 hours per week
✨Tip Number 1
Get to know the shop and its community! Before your interview, pop into the store and chat with the staff or customers. This shows your genuine interest and helps you understand what makes the shop tick.
✨Tip Number 2
Show off your leadership skills! Think of examples where you've successfully managed a team or project. We want to see how you can motivate others and drive sales in our busy shop.
✨Tip Number 3
Be ready to discuss your customer service experience. We love candidates who can demonstrate their ability to connect with people and provide top-notch service, so have some stories up your sleeve!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference in our community.
We think you need these skills to ace Part time - 15 hours per week
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Assistant Shop Manager. We want to see how you can contribute to our team and support our mission!
Show Off Your Customer Service Skills: Since this role involves a lot of interaction with the public, don’t forget to showcase your customer service experience. Share specific examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This helps us understand your qualifications quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Havens Hospices
✨Know the Shop Inside Out
Before your interview, take some time to visit the Leigh Road store. Familiarise yourself with the layout, the products on offer, and any current promotions. This will not only show your genuine interest in the role but also help you answer questions about how you would manage the shop effectively.
✨Showcase Your Customer Service Skills
Since this role involves delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can relate these experiences to the charity sector, as it’s all about making a positive impact in the community.
✨Demonstrate Leadership Potential
As an Assistant Shop Manager, you'll need to support the Shop Manager and lead a team. Be ready to discuss your leadership style and provide examples of how you've motivated or developed a team in previous roles. Highlight any experience you have in managing volunteers, as this is particularly relevant.
✨Be Ready to Discuss Sales Strategies
The job involves achieving sales targets and initiating marketing campaigns. Prepare to talk about any relevant experience you have in sales or marketing. Think of creative ideas you could bring to the shop to boost sales and engage the local community, showing that you're proactive and innovative.