Individual and Regular Giving Fundraising Officer | Havens Hospices

Overview

This is an amazing opportunity to join a well-respected local charity making a real difference in our community. We are looking for an enthusiastic and driven Individual Giving Fundraising Officer to shape the future of our donor engagement and contribute to our Individual and Regular Giving strategy, with a focus on Lottery and Special Friends programmes.

This is a dynamic role with two key focuses: Acquisition — attract and inspire new supporters through compelling campaigns and outreach; Retention & Development — deepen relationships with existing donors, driving loyalty through engaging experiences and new fundraising products. You will support broader Independent Giving initiatives, collaborating with colleagues to deliver innovative fundraising projects that enhance donor satisfaction and maximise income for our vital work.

There may be an requirement for some evening, weekend and bank holiday working to support fundraising events. Candidates are required to hold a full UK driving licence and have access to a vehicle for work-related purposes.

At Havens Hospices, we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their family living throughout illness, death and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens. Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services. We offer a competitive salary package and the opportunity to contribute to the ongoing mission of Making every day count for those in need. We are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment. We value diversity and welcome applications from all sections of the community.

Responsibilities

• To develop, implement and oversee a regular giving acquisition strategy; using external agencies, internal communications and collaborating on digital initiatives.
• Develop and maintain a robust lottery supporter journey, stewarding supporters through a pathway.
• Work with the wider Fundraising Team to identify appropriate positioning of regular giving options within their pathways, with a view to increase engagement, retention and income.
• Work closely with the Marketing & Engagement Team to develop and produce a suite of regular giving marketing and digital materials to engage and inspire supporters to take action.
• Collaborate with Digital Fundraiser to agree in-house acquisition campaign for regular giving.
• Develop a calendar of planned activity with the primary focus on acquiring regular supporters for the charity.
• Manage and oversee relationships with Havens Hospices\\\’ third-party Lottery and Regular Giving canvassing and management companies, ensuring that industry standards, full compliance, and agreed-upon targets are met.
• Support our New Ambition strategy of building sustainable income sources by ensuring our supporters receive a great experience and are engaged and inspired to continue giving.
• Develop and implement a donor pathway for individual donors to increase engagement, retention and income.
• Collaborate with digital fundraiser to maximise fundraising opportunities through automated pathways, especially for new individual donors.
• Develop and deliver tangible offerings and products to acquire and retain individual donors.
• Provide insights to shape the strategic direction of individual giving and budget planning to grow income from regular giving and individual donors.
• Support delivery of Individual Giving strategy, including but not limited to Direct Mails and upgrade campaigns.
• Use data and insights to make informed decisions when planning legacy and regular giving fundraising activity.
• Ensure all regular giving activity is delivered on budget and meets agreed targets.

Qualifications and Requirements

• Experience in planning and delivering regular giving and related donor journeys.
• Ability to manage relationships with third-party agencies and ensure compliance and high standards of donor care.
• Strong collaboration skills with Fundraising, Marketing and Digital teams.
• Data-driven with experience using insights to shape strategy and budget planning.
• Driving licence and access to a vehicle for work-related use.

Note: This advert closes on Monday 29 Sep 2025.