e-Commerce & New Goods Manager

About the Role

Are you ready to lead a dynamic team and make a real difference? We have an exciting opportunity for a passionate and driven e‑Commerce & New Goods Manager to join our vibrant trading team. Based at our Short Street site in Southend‑on‑Sea, you’ll play a key role in shaping and growing the online retail arm of our charity – helping us raise vital funds while developing innovative ways to drive online sales.

Responsibilities

• Lead and inspire the e‑Commerce team, managing day‑to‑day operations across platforms such as eBay, Vinted, and others.
• Sourcing and procuring new goods for both online and in‑store retail channels, working closely with wider retail teams to drive stock generation, e‑commerce promotions and customer engagement initiatives.
• Shape and deliver a forward‑thinking e‑Commerce strategy focused on growth, innovation, and diversification – from identifying new product opportunities to optimising the customer journey and increasing traffic to our platforms.
• Ensuring smooth day‑to‑day operations while inspiring performance, creativity and collaboration.
• Flexibility around occasional weekend and bank holiday work during peak trading periods.

Qualifications

• Proven experience managing online sales platforms (e.g., eBay, Vinted).
• Background in managing teams within a trading or retail environment.
• Strong commercial awareness and the ability to work confidently to sales targets.
• Analytical mindset with experience producing and interpreting financial reports.

About Havens Hospices

Havens Hospices provides specialist care and support for people of all ages who are living with incurable conditions and their families. Our specialist team offers a wide range of care and support options for patients and their loved ones, based on their needs and wishes. This can be in the comfort of their own home, at the hospices – Fair Havens for adults or Little Havens for children – or a combination.

Working at Havens Hospices allows you to give the gift of time to families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.

Benefits

In return for your expertise and passion you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you’ll be helping us continue ‘Making every day count’ for those who need us most.

Commitment

At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment.

Equal Opportunity

We value diversity and welcome applications from all sections of the community.

Contact

For further details or informal visits, please contact:
Mark Davies, Head of Trading
Email: mdavies@havenshospices.org.uk
Telephone: 01268760444
Mobile: 07727 684620