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- Tasks: Lead a team to create an inspiring shopping experience and drive sales for a good cause.
- Company: Join Havens Hospices, a leader in sustainable retail and community support.
- Benefits: Competitive salary, ongoing training, and opportunities for career progression.
- Why this job: Make a real difference in people's lives while promoting sustainable fashion.
- Qualifications: Retail management experience and a passion for sustainability and community.
- Other info: Inclusive employer committed to supporting diverse talent.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about sustainable fashion, community spirit, and making a real difference every day? We are looking for a dynamic Shop Manager to lead our Chelmsford team and help us become the South East's premier destination for Re:Loved treasures and eco-conscious retail. At the heart of our mission is something much bigger than just great clothes and bargains — we are here to generate vital income for some of the leading hospice groups in the region, supporting exceptional care for local people and their families.
What We Are Looking For
- Retail management experience (charity sector a plus, but not essential)
- A people-person with excellent communication and leadership skills
- Passion for sustainability, fashion, and giving back to the community
- A proactive, hands-on approach to hitting targets and solving problems
- Flexibility and a great sense of humour
Why Join Us
- Be part of a growing movement in ethical, sustainable retail
- Make a genuine difference to people's lives through hospice care funding
- Work in a positive, values-driven environment
- Ongoing training, support, and opportunities for progression
- Ready to lead change on the high street and support life-changing care
We would love to hear from you! Apply today and help us turn second-hand into first-class care.
What You Will Be Doing
- Leading by example to create an inspiring and welcoming shopping experience
- Motivating and managing a fantastic team of staff and volunteers
- Driving sales, donations, and community engagement
- Championing visual merchandising and sustainable fashion trends
- Managing stock, budgets, and day-to-day operations with energy and efficiency
- Recruiting volunteers
About Havens Hospices
Havens Hospices cares for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their families living throughout illness, death and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens. Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.
In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you will be helping us continue 'Making every day count' for those who need us most. Havens Hospices is committed to being an inclusive employer where everyone feels valued, supported, and empowered. We are committed to recruiting and interviewing all diverse, talented individuals from all sections of our community, who share our purpose of 'Making every day count' under the Disability Confident Scheme if they meet the minimum criteria - please ensure you select this option within your application. We encourage applicants to be open about your needs so we can work with you to design an accessible and positive interview experience. Please contact AskPeopleHR@havenshospices.org.uk if you require any reasonable adjustments during the process.
Responsibilities
- To effectively manage the day to day running of the shop staff and volunteers
- To manage stock, optimise profit and maximise sales, retaining oversight for all transactions taken
- To be aware of, and help the store to hit all sales targets, providing effective leadership to encourage the team to maximise potential
- To take responsibility for managing your shop and brief the Area Manager at regular agreed intervals (and immediately if urgent) on progress in your allocated shop, proposing action to the Area Manager for improvements in operations
- To maintain an awareness of developments in local shops, especially in the Charity sector, updating the Area Manager as required
- To maintain an awareness of the work of Havens Hospices and relevant local or national issues through press, media, and local views
- To actively promote Gift Aid, sign up donors and achieve performance targets
- To decide, without reference, but with procedural guidelines, what prices to charge for individual items to maximise both turnover and income
- Hold shop keys, opening and closing the premises for trading hours, ensuring that the hours are strictly adhered to, and responding to emergency call out if, and when necessary
- Ensuring the shop is kept clean and tidy and goods are displayed in an attractive and presentable manner
- Ensure that all statutory responsibilities are met, including Fire and Health & Safety regulations
Shop Manager - Chelmsford | Havens Hospices employer: Havens Hospices
Contact Detail:
Havens Hospices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager - Chelmsford | Havens Hospices
✨Tip Number 1
Get to know the company inside out! Research Havens Hospices, their mission, and their community impact. This will help you connect your passion for sustainable fashion and community spirit during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on what it’s really like to work there and how to stand out in your interview.
✨Tip Number 3
Show off your leadership skills! Prepare examples of how you've motivated teams in the past. Whether it's through driving sales or engaging volunteers, make sure you highlight your people skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Havens Hospices team.
We think you need these skills to ace Shop Manager - Chelmsford | Havens Hospices
Some tips for your application 🫡
Show Your Passion: Let your love for sustainable fashion and community spirit shine through in your application. We want to see how your values align with ours, so don’t hold back on sharing why this role excites you!
Tailor Your CV: Make sure your CV highlights relevant retail management experience, especially if you've worked in the charity sector. We’re looking for people who can lead a team and drive sales, so showcase those skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us your story. Use it to explain how your proactive approach and sense of humour will help you thrive in our shop. Make it personal and engaging!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Havens Hospices
✨Know Your Mission
Before the interview, dive deep into Havens Hospices' mission and values. Understand how they support the community and the importance of sustainable fashion in their operations. This will help you connect your passion for retail and sustainability to their goals.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight your ability to motivate others and drive results, especially in a retail environment. This is crucial for a Shop Manager role.
✨Be Ready to Discuss Community Engagement
Think about ways you've engaged with your local community in previous roles. Be prepared to share ideas on how you can enhance community involvement at Havens Hospices, whether through events, partnerships, or promotions.
✨Demonstrate Your Problem-Solving Skills
Retail can be unpredictable, so come equipped with examples of challenges you've faced and how you resolved them. Show that you're proactive and can think on your feet, which is essential for managing day-to-day operations effectively.