At a Glance
- Tasks: Lead a passionate team to create an inspiring shopping experience and drive community engagement.
- Company: Join Havens Hospices, a leader in sustainable fashion and community support.
- Benefits: Competitive salary, ongoing training, and the chance to make a real difference.
- Other info: Inclusive employer committed to supporting diverse talent and providing career progression.
- Why this job: Be part of a movement that supports hospice care while promoting eco-conscious retail.
- Qualifications: Retail management experience and a passion for sustainability and community.
The predicted salary is between 32177 - 39327 £ per year.
Are you passionate about sustainable fashion, community spirit, and making a real difference every day? We're looking for a dynamic Shop Manager to lead our Canvey team and help us become the South East’s premier destination for treasures and eco-conscious retail. At the heart of our mission is something much bigger than just great clothes and bargains — we’re here to generate vital income for some of the leading hospice groups in the region, supporting exceptional care for local people and their families.
What We’re Looking For:
- Retail management experience (charity sector a plus, but not essential)
- A people-person with excellent communication and leadership skills
- Passion for sustainability, fashion, and giving back to the community
- A proactive, hands-on approach to hitting targets and solving problems
- Flexibility and a great sense of humour!
Why Join Us?
- Be part of a growing movement in ethical, sustainable retail
- Make a genuine difference to people’s lives through hospice care funding
- Work in a positive, values-driven environment
- Ongoing training, support, and opportunities for progression
Main duties of the job
What You’ll Be Doing:
- Leading by example to create an inspiring and welcoming shopping experience
- Motivating and managing a fantastic team of staff and volunteers
- Driving sales, donations, and community engagement
- Championing visual merchandising and sustainable fashion trends
- Managing stock, budgets, and day-to-day operations with energy and efficiency
At Havens Hospices, we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their family living throughout illness, death and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens. Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.
In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you’ll be helping us continue ‘Making every day count’ for those who need us most.
Havens Hospices is committed to being an inclusive employer where everyone feels valued, supported, and empowered. We are committed to recruiting and interviewing all diverse, talented individuals from all sections of our community, who share our purpose of 'Making every day count' under the Disability Confident Scheme if they meet the minimum criteria - please ensure you select this option within your application. We encourage applicants to be open about your needs so we can work with you to design an accessible and positive interview experience. Please contact AskPeopleHR@havenshospices.org.uk if you require any reasonable adjustments during the process.
Detailed job description and main responsibilities
- To effectively manage the day to day running of the shop staff and volunteers
- To manage stock, optimise profit and maximise sales, retaining oversight for all transactions taken.
- To be aware of, and help the store to hit all sales targets, providing effective leadership to encourage the team to maximise potential.
- To take responsibility for managing your shop and brief the Area Manager at regular agreed intervals (and immediately if urgent) on progress in your allocated shop, proposing action to the Area Manager for improvements in operations.
- To maintain an awareness of developments in local shops, especially in the Charity sector, updating the Area Manager as required.
- To maintain an awareness of the work of Havens Hospices and relevant local or national issues through press, media, and local views.
- To actively promote Gift Aid, sign up donors and achieve performance targets.
- To decide, without reference, but with procedural guidelines, what prices to charge for individual items to maximise both turnover and income.
- Hold shop keys, opening and closing the premises for trading hours, ensuring that the hours are strictly adhered to, and responding to emergency call out if, and when necessary.
- Ensuring the shop is kept clean and tidy and goods are displayed in an attractive and presentable manner.
- Ensure that all statutory responsibilities are met, including Fire and Health & Safety regulations.
Person specification
- Demonstrable experience managing a shop
- Demonstrable experience in managing a team
- Excellent communication skills, both written and verbal
- Good standard of IT skills, including using Microsoft Office suite (Teams, Outlook, Excel, Word).
Education
- GCSE or equivalent in Maths & English, or equivalent
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Shop Manager - Canvey in Canvey Island employer: Havens Hospices
Havens Hospices is an exceptional employer that values its employees and the community they serve. With a strong commitment to employee growth and a supportive work culture, team members enjoy flexible shifts that allow for a healthy work-life balance while making a meaningful impact in the lives of others. Working in Hadleigh, you will be part of a dedicated team that fosters collaboration and compassion, ensuring that every day brings new opportunities to contribute to our charitable mission.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager - Canvey in Canvey Island
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Havens Hospices, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Havens Hospices!
We think you need these skills to ace Shop Manager - Canvey in Canvey Island
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Havens Hospices, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Havens Hospices and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Havens Hospices that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Havens Hospices
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
