At a Glance
- Tasks: Support the Shop Manager in running a busy Suez Re-cycle store and delivering top-notch customer service.
- Company: Join a vibrant team at Suez Re-cycle, making a difference in your community.
- Benefits: Flexible part-time hours, competitive pay, and a chance to develop leadership skills.
- Other info: Opportunity for career growth and to work with a passionate team.
- Why this job: Be part of a meaningful mission while gaining valuable retail experience.
- Qualifications: GCSEs in Maths & English or equivalent, plus great communication and IT skills.
The predicted salary is between 12 - 15 £ per hour.
We have an opportunity for an Assistant Shop Manager to join us in our popular and busy Suez Re-cycle store. This is a part-time position, with the working pattern spread flexibly, 2 days within 7 days, including either a Saturday or Sunday.
Main duties of the job
You will support the Shop Manager in delivering sales, developing the team and shop, all whilst delivering an excellent standard of customer service within the local community, working alongside the Suez recycle centre team.
Detailed job description and main responsibilities
- To effectively manage the day to day running of the shop staff and volunteers, providing effective leadership and encourage the team to maximise potential.
- To manage stock, maximise profit and minimise costs, and achieve sales targets, initiating marketing campaigns and sales promotions.
- Take full responsibility for managing the shop in the Shop Manager’s absence.
- To maintain an awareness of developments in local shops, especially in the Charity/low-cost sector, updating the Shop Manager as required.
- To maintain and develop good channels of communication with colleagues in other Havens Hospices Shops, local communities, and organisations.
- To provide cover for other Assistant Shop Managers from time to time in other stores, as required by your Area Manager.
- To assist in developing the shop’s ecommerce business.
- To actively promote Gift Aid, sign up donors and support performance targets.
- To make day-to-day decisions to ensure the successful and safe trading operation of the shop.
Person specification
Education
GCSE or equivalent in Maths & English, or demonstrable good standard of literacy and numeracy skills.
Skills & Experience
- Good standard of IT skills, including using Microsoft Office, Teams, Outlook and Excel.
- Demonstrable experience of excellent customer service skills and of dealing with the public face to face and over the telephone.
- Excellent communication skills, both written and verbal.
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Assistant Shop Manager - Suez Recycle employer: Havens Hospices
Joining Suez Recycle as an Assistant Shop Manager offers a rewarding opportunity to contribute to the local community while developing your leadership skills in a supportive environment. With flexible part-time hours, a focus on employee growth, and a commitment to excellent customer service, you will thrive in a culture that values teamwork and innovation. Our store is not just a workplace; it's a hub for positive change, making it an ideal place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager - Suez Recycle
✨Tip Number 1
Get to know the company! Research Suez Recycle and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to charity shops. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how your skills match the job description, especially around customer service and team leadership. We want to see your personality shine through!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Assistant Shop Manager - Suez Recycle
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Assistant Shop Manager role. Highlight your experience in customer service and any leadership roles you've had. We want to see how you can support our team and contribute to the shop's success!
Show Off Your Skills:Don’t forget to showcase your IT skills! Mention your proficiency with Microsoft Office, Teams, and Excel. We love seeing candidates who are tech-savvy and can help us develop our ecommerce business.
Craft a Personal Cover Letter:Write a cover letter that reflects your personality and passion for the role. Share why you’re excited about working with us at Suez Recycle and how you can enhance our customer service experience.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Havens Hospices
✨Know the Shop Inside Out
Before your interview, take some time to familiarise yourself with the Suez Re-cycle store. Understand its mission, values, and the community it serves. This will not only show your genuine interest but also help you answer questions about how you can contribute to the shop's success.
✨Showcase Your Leadership Skills
As an Assistant Shop Manager, you'll need to demonstrate effective leadership. Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you motivated others and achieved results, as this will resonate well with the interviewers.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Be ready to discuss specific instances where you've gone above and beyond for customers. Think about how you handled difficult situations and what you learned from them. This will illustrate your commitment to delivering excellent service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Practice responses to questions like how you would handle a stock shortage or manage a conflict within the team. This will help you think on your feet during the actual interview.
