At a Glance
- Tasks: Support the Shop Manager in running a busy store and delivering excellent customer service.
- Company: Join Havens Hospices, a caring organisation making a difference in the community.
- Benefits: Competitive salary, flexible part-time hours, and the chance to create meaningful memories.
- Other info: Inclusive employer committed to diversity and providing a positive interview experience.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: GCSEs in Maths & English or equivalent, plus good IT and communication skills.
The predicted salary is between 20000 - 25000 £ per year.
We have an opportunity for an Assistant Shop Manager to join us in our popular and busy Leigh Road store. This is a part-time position, with the working pattern spread flexibly, 2 days within 7 days, including a Saturday or Sunday.
Main duties of the job
- You will support the Shop Manager in delivering sales, developing the team and shop, all whilst delivering an excellent standard of customer service within the local community.
Working for our organisation
At Havens Hospices, we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their family living throughout illness, death and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens. Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.
In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you’ll be helping us continue ‘Making every day count’ for those who need us most.
Havens Hospices is committed to being an inclusive employer where everyone feels valued, supported, and empowered. We are committed to recruiting and interviewing all diverse, talented individuals from all sections of our community, who share our purpose of 'Making every day count' under the Disability Confident Scheme if they meet the minimum criteria - please ensure you select this option within your application. We encourage applicants to be open about your needs so we can work with you to design an accessible and positive interview experience. Please contact AskPeopleHR@havenshospices.org.uk if you require any reasonable adjustments during the process.
Detailed job description and main responsibilities
- To effectively manage the day to day running of the shop staff and volunteers, providing effective leadership and encourage the team to maximise potential.
- To manage stock, maximise profit and minimise costs, and achieve sales targets, initiating marketing campaigns and sales promotions.
- Take full responsibility for managing the shop in the Shop Manager’s absence.
- To maintain an awareness of developments in local shops, especially in the Charity/low-cost sector, updating the Shop Manager as required.
- To maintain and develop good channels of communication with colleagues in other Havens Hospices Shops, local communities, and organisations.
- To provide cover for other Assistant Shop Managers from time to time in other stores, as required by your Area Manager.
- To assist in developing the shop’s ecommerce business.
- To actively promote Gift Aid, sign up donors and support performance targets.
- To make day–to–day decisions to ensure the successful and safe trading operation of the shop.
Person specification
Education
- GCSE or equivalent in Maths & English, or demonstrable good standard of literacy and numeracy skills.
Skills & Experience
- Good standard of IT skills, including using Microsoft Office, Teams, Outlook and Excel.
- Experience of dealing with the public face to face and over the telephone.
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Assistant Shop Manager - Leigh Road employer: Havens Hospices
Havens Hospices is an exceptional employer, offering a fulfilling opportunity to make a meaningful impact in the community through the role of Assistant Shop Manager at our Leigh Road store. With a strong commitment to inclusivity and employee development, we provide a supportive work culture where your contributions directly enhance the lives of those we serve. Enjoy a competitive salary package while being part of a dedicated team that values every day spent making a difference for families facing complex challenges.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager - Leigh Road
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Havens Hospices, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Assistant Shop Manager - Leigh Road
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Havens Hospices that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Havens Hospices will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Havens Hospices and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Havens Hospices
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Havens Hospices, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Havens Hospices!
