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- Tasks: Create unforgettable experiences for guests with friendly interactions and problem-solving skills.
- Company: Join Haven's vibrant team dedicated to exceptional guest service.
- Benefits: Earn up to £12.21 per hour, with flexible hours and training provided.
- Why this job: Be the heart of our guest experience and make lasting memories.
- Qualifications: Customer service experience is a plus, but passion for people is key.
- Other info: Enjoy a fun, supportive environment with opportunities for growth.
The predicted salary is between 22000 - 30000 £ per year.
Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!
As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable.
Key Responsibilities- Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
- Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
- Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
- Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
- Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
- Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
- Customer focused with a passion for working with people.
- Can actively listen, communicate clearly, and maintain a professional, friendly manner.
- Ability to handle challenges or guest complaints with patience, tact, and efficiency.
Guest Experience Team Member - Dorset, DT3 6BQ in Weymouth employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Team Member - Dorset, DT3 6BQ in Weymouth
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with guests. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since you'll be the heart and soul of the guest experience, role-play common scenarios with friends or family. This will help you feel more confident when it comes to greeting guests and handling any concerns they might have.
✨Tip Number 3
Be ready to share your own experiences in customer service. Think of specific examples where you made a guest feel special or resolved a tricky situation. This will demonstrate your ability to create memorable experiences for guests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our One Great Team at Haven!
We think you need these skills to ace Guest Experience Team Member - Dorset, DT3 6BQ in Weymouth
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for creating memorable experiences for our guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. If you've worked in customer service or similar roles, share those stories that demonstrate how you’ve made a difference for guests.
Show Your Passion: We love candidates who are passionate about guest experiences! In your application, mention why you enjoy working with people and how you can contribute to making every guest's stay unforgettable.
Apply Through Our Website: To make things easier for us and you, apply directly through our website. It’s straightforward and ensures your application lands right where it needs to be!
How to prepare for a job interview at Haven
✨Show Your Enthusiasm
As a Guest Experience Team Member, your energy is key! Make sure to convey your passion for customer service during the interview. Share examples of how you've made guests feel welcome in previous roles or even in everyday situations.
✨Listen and Respond
Demonstrate your active listening skills by engaging with the interviewer. When they ask questions, take a moment to think before responding. This shows that you value their input and are ready to tackle any challenges that may arise in the role.
✨Teamwork Makes the Dream Work
Highlight your ability to collaborate with others. Discuss past experiences where you worked as part of a team to enhance customer experiences. This will show that you understand the importance of seamless service and can contribute positively to the team dynamic.
✨Prepare for Scenarios
Think about potential guest scenarios you might face in the role. Prepare responses on how you would handle complaints or difficult situations with patience and tact. This will demonstrate your problem-solving skills and readiness to provide exceptional service.
