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- Tasks: Be the friendly face for guests, resolving complaints and ensuring a memorable experience.
- Company: Join Haven's One Great Team, dedicated to exceptional guest experiences.
- Benefits: Earn up to £12.21 per hour with a supportive work environment.
- Why this job: Make a real difference in guests' stays while developing your customer service skills.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
The predicted salary is between 25000 - 35000 £ per year.
Join our One Great Team here at Haven as a Complaints Handler, where you’ll be the heart and soul of a stress-free experience for our guests and owners, making their stay with us feel extra special!
As a key member of our Guest Experience Team, you’ll connect directly with guests and owners, ensuring they feel welcome, valued, and fully supported throughout their stay. From warm greetings to handling challenges with a smile, you’ll help make every moment enjoyable and worry-free. Whether it’s addressing concerns or going above and beyond to create a seamless experience, your efforts will leave a lasting impression on our guests.
Key Responsibilities- Be the welcoming first point of contact for our guests and owners, addressing any questions or concerns with attentiveness and care.
- Take a thoughtful approach to complaints. Investigate issues thoroughly, document important details, and provide tailored solutions that fit each unique situation.
- Resolve and handle complaints with professionalism, escalating to the appropriate team when needed to ensure a swift and effective resolution.
- Follow up on resolved concerns with check-in calls, confirming guests’ satisfaction and reinforcing our commitment to exceptional service.
- Work together with the broader Guest Experience team to deliver a seamless, unforgettable experience for all guests and owners.
- Previous experience as a Complaints Handler or in a similar role in guest relations or customer service.
- Customer focused with a passion for working with people.
- Can actively listen, communicate clearly, and maintain a professional, friendly manner.
- Ability to handle challenges or guest complaints with patience, tact, and efficiency.
Complaints Handler - Dorset, DT3 6BQ in Weymouth employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler - Dorset, DT3 6BQ in Weymouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out Haven's website and social media. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their One Great Team.
✨Tip Number 2
Practice your people skills! As a Complaints Handler, you'll need to be friendly and approachable. Role-play common scenarios with a friend or family member to boost your confidence in handling complaints and making guests feel valued.
✨Tip Number 3
Prepare some questions for your interview! Asking about the team dynamics or how they handle guest feedback shows that you're proactive and care about creating a seamless experience for guests and owners.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining Haven and ready to be the heart and soul of our guest experience!
We think you need these skills to ace Complaints Handler - Dorset, DT3 6BQ in Weymouth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects our guest-focused approach.
Tailor Your Experience: Make sure to highlight any previous experience in complaints handling or customer service. We’re looking for specific examples that show how you’ve tackled challenges and made guests feel valued and supported.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. Plus, it shows you’re keen to join our One Great Team!
How to prepare for a job interview at Haven
✨Know the Company
Before your interview, take some time to research Haven and their values. Understanding their commitment to guest experience will help you align your answers with what they’re looking for in a Complaints Handler.
✨Showcase Your Experience
Be ready to discuss your previous experience in handling complaints or customer service roles. Use specific examples that highlight your ability to resolve issues effectively and maintain a positive attitude, as this is crucial for the role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This will show that you can connect with guests and owners, just like you would in the role.
✨Prepare Questions
Have a few questions ready to ask at the end of your interview. This shows your interest in the position and helps you understand how you can contribute to the team. Consider asking about the team dynamics or how success is measured in the role.
