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- Tasks: Be the friendly face for guests, resolving complaints and ensuring a memorable experience.
- Company: Join Haven's vibrant team dedicated to exceptional guest experiences.
- Benefits: Earn up to £12.21 per hour with a supportive work environment.
- Why this job: Make a real difference in guests' stays while developing your customer service skills.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
The predicted salary is between 25000 - 30000 £ per year.
Join our One Great Team here at Haven as a Complaints Handler, where you’ll be the heart and soul of a stress‑free experience for our guests and owners, making their stay with us feel extra special! As a key member of our Guest Experience Team, you’ll connect directly with guests and owners, ensuring they feel welcome, valued, and fully supported throughout their stay. From warm greetings to handling challenges with a smile, you’ll help make every moment enjoyable and worry‑free. Whether it’s addressing concerns or going above and beyond to create a seamless experience, your efforts will leave a lasting impression on our guests.
Key Responsibilities
- Be the welcoming first point of contact for our guests and owners, addressing any questions or concerns with attentiveness and care.
- Take a thoughtful approach to complaints. Investigate issues thoroughly, document important details, and provide tailored solutions that fit each unique situation.
- Resolve and handle complaints with professionalism, escalating to the appropriate team when needed to ensure a swift and effective resolution.
- Follow up on resolved concerns with check‑in calls, confirming guests’ satisfaction and reinforcing our commitment to exceptional service.
- Work together with the broader Guest Experience team to deliver a seamless, unforgettable experience for all guests and owners.
Requirements
- Previous experience as a Complaints Handler or in a similar role in guest relations or customer service.
- Customer focused with a passion for working with people.
- Can actively listen, communicate clearly, and maintain a professional, friendly manner.
- Ability to handle challenges or guest complaints with patience, tact, and efficiency.
Complaints Handler in Weymouth employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler in Weymouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out Haven's website and social media. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their One Great Team.
✨Tip Number 2
Practice your communication skills! As a Complaints Handler, you'll need to be clear and friendly. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach to handling complaints.
✨Tip Number 3
Prepare some examples! Think of times when you've successfully resolved issues or made someone's day better. Sharing these stories during your interview will demonstrate your customer-focused mindset and problem-solving abilities.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and reinforces your commitment to providing exceptional service, just like you'd do as a Complaints Handler.
We think you need these skills to ace Complaints Handler in Weymouth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, as a Complaints Handler, you’ll be the heart and soul of our guest experience!
Tailor Your Experience: Make sure to highlight any previous experience you have in customer service or handling complaints. We’re looking for someone who can actively listen and communicate clearly, so share specific examples that showcase these skills. Tailoring your application to match our needs will definitely catch our eye!
Be Professional Yet Approachable: While we love a friendly tone, it’s also important to maintain professionalism in your application. Strike a balance between being approachable and demonstrating your ability to handle challenges with tact and efficiency. This is key for a role like Complaints Handler!
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing team!
How to prepare for a job interview at Haven
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Complaints Handler entails. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you demonstrate that you're the perfect fit for the role.
✨Showcase Your People Skills
As a Complaints Handler, you'll be dealing with guests directly, so it's crucial to highlight your customer service skills. Prepare examples of how you've successfully handled complaints or difficult situations in the past, showcasing your ability to listen actively and communicate effectively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific complaints or challenging situations. Think through potential scenarios and how you would approach them with patience and professionalism. This will show that you can think on your feet and are ready to tackle any issue that comes your way.
✨Follow Up with Enthusiasm
After the interview, don’t forget to send a follow-up email thanking the interviewer for their time. Express your enthusiasm for the role and reiterate how you can contribute to creating a stress-free experience for guests. This small gesture can leave a lasting impression!
