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For Companies At a Glance
- Tasks: Greet guests, assist with check-in, and provide information about the park.
- Company: Join Haven, a vibrant holiday park known for its unique woodland setting.
- Benefits: Enjoy flexible hours, competitive pay, discounts, and career development opportunities.
- Why this job: Be the friendly face that creates memorable experiences for guests in a fun environment.
- Qualifications: No experience needed; just bring your friendly attitude and strong communication skills.
- Other info: Part-time, seasonal role with potential for overtime and inclusive team culture.
Join our team at Wild Duck holiday park located in Norfolk, it is Haven’s only woodland park making it something special.
Job Details
- Position: Welcome Host
- Type: Part-Time / Seasonal
- Pay Rates: Up to £12.21 per hour depending on age
Join our One Great Team here at Haven as a Welcome Host, where you’ll be the first friendly face our guests and owners see, making their arrival experience feel special from the moment they check in!
We are seeking a warm, welcoming host to greet guests and owners, check passes, and guide them through their check-in experience. If you love creating memorable first impressions and enjoy a vibrant, guest-focused role, this is the perfect opportunity for you.
Key Responsibilities
- Primarily based outdoors, you’ll welcome guests and owners warmly upon arrival at our check-in gate.
- Create a great first impression while assisting with the check-in process.
- Verify passes, answer questions, and offer helpful information on park amenities, events, and activities.
- Act as an on-site information guide, helping guests get acquainted with the park and plan their stay.
- Handle any initial queries or issues, ensuring our guests and owners feel valued and cared for.
- Collaborate with other teams to create a smooth, welcoming environment from arrival to departure.
Requirements
- Previous experience in a customer-facing role is beneficial but not essential.
- Friendly, approachable, and confident in interacting with guests of all ages.
- Strong communication skills and a passion for providing excellent service.
- Flexible availability, including weekends and peak times.
- A team player who can adapt to a dynamic environment with ease.
What We Offer
- Attractive pay with overtime opportunities.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.
If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Welcome Host - Wild Duck Holiday Park employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Host - Wild Duck Holiday Park
✨Tip Number 1
Familiarise yourself with Wild Duck Holiday Park and its amenities. Knowing the layout and key features will help you answer guests' questions confidently and create a welcoming atmosphere.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you feel more comfortable interacting with guests and providing excellent service.
✨Tip Number 3
Be prepared to showcase your friendly and approachable personality during the interview. Think of examples from past experiences where you've made a positive impression on others.
✨Tip Number 4
Show your enthusiasm for the role by researching Haven's values and mission. Demonstrating that you align with their commitment to guest satisfaction can set you apart from other candidates.
We think you need these skills to ace Welcome Host - Wild Duck Holiday Park
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Welcome Host position. This will help you tailor your application to highlight relevant skills and experiences.
Craft a Personalised CV: Make sure your CV reflects your customer service experience, even if it's not directly related. Emphasise your friendly and approachable nature, as well as any previous roles where you've interacted with guests or customers.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job that excite you, such as creating memorable first impressions and assisting guests with their needs.
Prepare for the Interview: If shortlisted, be ready for an interview and possibly a skills test. Think about examples from your past experiences that demonstrate your communication skills and ability to handle guest queries effectively.
How to prepare for a job interview at Haven
✨Show Your Warmth
As a Welcome Host, your role is all about creating a friendly atmosphere. Make sure to smile and greet the interviewer warmly, just as you would with guests at the park. This will demonstrate your ability to make others feel welcome.
✨Know the Park Inside Out
Familiarise yourself with Wild Duck Holiday Park's amenities, events, and activities. Being able to answer questions about the park will show your enthusiasm for the role and your commitment to providing excellent service.
✨Emphasise Teamwork
Highlight your ability to work well in a team. Share examples of how you've collaborated with others in previous roles, as this position requires working closely with different teams to ensure a smooth guest experience.
✨Be Ready for Scenarios
Prepare for potential scenarios you might face as a Welcome Host, such as handling guest queries or resolving issues. Think about how you would approach these situations and be ready to discuss your problem-solving skills during the interview.
