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- Tasks: Greet guests, assist with check-in, and provide information about the park.
- Company: Join Haven, a vibrant holiday park known for fun and friendly experiences.
- Benefits: Enjoy flexible hours, competitive pay, discounts, and career development opportunities.
- Why this job: Be the first friendly face guests see and create memorable experiences in a lively environment.
- Qualifications: No experience needed; just bring your friendly attitude and strong communication skills.
- Other info: Part-time, seasonal role with potential for overtime and inclusive team culture.
Job Description
Join our team at Cala Gran packed full of fun and a friendly feel with easy access to Blackpool.Fleetwood Road, Fleetwood, Lancashire FY7 8JY GBRJob DetailsPosition: Welcome Host Type: Part-Time / Seasonal Pay Rates: Up to £12.21 per hour depending on age Join our One Great Team here at Haven as a Welcome Host, where you’ll be the first friendly face our guests and owners see, making their arrival experience feel special from the moment they check in! We are seeking a warm, welcoming host to greet guests and owners, check passes, and guide them through their check-in experience. If you love creating memorable first impressions and enjoy a vibrant, guest-focused role, this is the perfect opportunity for you. Key Responsibilities – Primarily based outdoors, you'll welcome guests and owners warmly uponarrival at our check-in gate.-Create a great first impression while assisting with the check-in process. – Verify passes, answer questions, and offer helpful information on parkamenities, events, and activities. – Act as an on-site information guide, helping guests get acquainted with thepark and plan their stay. – Handle any initial queries or issues, ensuring our guests and owners feelvalued and cared for. – Collaborate with other teams to create a smooth, welcoming environment fromarrival to departure. Requirements – Previous experience in a customer-facing role is beneficial but not essential. – Friendly, approachable, and confident in interacting with guests of all ages. – Strong communication skills and a passion for providing excellent service. – Flexible availability, including weekends and peak times. – A team player who can adapt to a dynamic environment with ease. What We Offer – Attractive pay with overtime opportunities. – An inclusive, supportive work environment. – Comprehensive training and ongoing support. – Career development opportunities, including fully funded qualifications. – Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more! How to Apply To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes.
Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test. If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Welcome Host - Cala Gran Holiday Park employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Host - Cala Gran Holiday Park
✨Tip Number 1
Familiarise yourself with the Cala Gran Holiday Park and its amenities. Knowing the layout and activities available will help you answer guests' questions confidently and create a welcoming atmosphere.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you feel more comfortable interacting with guests and ensure you can provide excellent service.
✨Tip Number 3
Show your enthusiasm for the role by researching customer service best practices. Being knowledgeable about how to handle various situations will make you stand out as a candidate who is ready to excel.
✨Tip Number 4
Be prepared to demonstrate your flexibility during the interview process. Highlight any previous experiences where you've adapted to changing circumstances, as this is crucial for a dynamic role like a Welcome Host.
We think you need these skills to ace Welcome Host - Cala Gran Holiday Park
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Welcome Host position. This will help you tailor your application to highlight relevant skills and experiences.
Craft a Personalised CV: Make sure your CV reflects your customer service experience, even if it's not directly related. Emphasise your communication skills, friendliness, and any previous roles where you've interacted with guests or customers.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Cala Gran Holiday Park and how you can contribute to creating memorable experiences for guests.
Prepare for the Interview: If shortlisted, be ready for an interview and possibly a skills test. Think about examples from your past experiences that demonstrate your ability to handle guest queries and create a welcoming atmosphere.
How to prepare for a job interview at Haven
✨Show Your Warmth
As a Welcome Host, your ability to create a friendly atmosphere is key. Practice greeting people with a smile and maintaining an approachable demeanour. This will help you convey the welcoming spirit that Cala Gran Holiday Park values.
✨Know the Park Inside Out
Familiarise yourself with the park's amenities, events, and activities before the interview. Being able to answer questions about what guests can do during their stay will demonstrate your commitment to providing excellent service.
✨Highlight Your Communication Skills
Strong communication is essential for this role. Be prepared to discuss any previous experiences where you successfully interacted with customers or resolved issues. This will show that you can handle guest queries effectively.
✨Emphasise Teamwork
Since collaboration with other teams is important, share examples of how you've worked well in a team environment. This will illustrate your ability to adapt and contribute positively to the overall guest experience.
