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- Tasks: Be the friendly face that welcomes guests and ensures their stay is unforgettable.
- Company: Join Haven, a vibrant team dedicated to creating amazing guest experiences.
- Benefits: Earn up to £12.21 per hour with flexible hours and full training provided.
- Why this job: Make a real difference in guests' holidays while developing your customer service skills.
- Qualifications: No experience needed; just bring your passion for great service and a positive attitude.
- Other info: Enjoy a dynamic role where every day brings new challenges and opportunities.
The predicted salary is between 22000 - 30000 £ per year.
Join our One Great Team here at Haven as a Guest Experience Team Member, where you'll be the heart and soul of both our guest and owner experience, helping create welcoming arrivals, smooth stays, and positive resolutions when challenges arise. This is a varied, people-focused role where no two days are the same. From delivering warm welcomes and supporting Holiday Homeowners, to handling guest feedback and resolving concerns with care and professionalism, you'll play a vital role in ensuring every visit feels memorable, effortless, and enjoyable.
Key Responsibilities
- Be a friendly and welcoming first point of contact for guests and Holiday Homeowners, creating positive first impressions at check-in, reception, or across the park.
- Deliver a warm, informative arrival experience, answering questions, offering guidance on park facilities, activities, and events, and helping guests feel at home from the moment they arrive.
- Actively listen to guest and owner questions, feedback, or concerns, taking ownership to investigate issues and provide thoughtful, tailored solutions.
- Handle guest complaints with empathy, patience, and professionalism, escalating when appropriate and following up to ensure satisfaction and resolution.
- Support Holiday Homeowners throughout their ownership journey by building trusted relationships, resolving issues, and completing key administrative tasks accurately.
- Liaise with internal teams such as Maintenance, Accommodation, and Leadership to provide updates, coordinate solutions, and deliver a seamless experience.
- Capture guest and owner feedback, sharing insights with relevant teams to support continuous improvement across the park.
- Create and maintain a clean, safe, and welcoming environment where guests, owners, and visitors feel comfortable and valued.
- Work collaboratively with colleagues to ensure smooth operations during peak times and throughout the season.
Requirements
- Experience in customer service, guest relations, reception, complaints handling, or a similar role is beneficial but not essential – full training is provided.
- A genuine passion for delivering excellent customer service and creating positive experiences.
- Strong communication and listening skills, with the ability to adapt your approach to different guests and situations.
- Confident handling challenges or complaints with tact, empathy, and professionalism.
- Organised, proactive, and solutions-focused, with good attention to detail.
- A flexible team player who thrives in a fast-paced, guest-focused environment.
Guest Experience Team Member - Somerset, TA23 0TJ in Watchet employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Team Member - Somerset, TA23 0TJ in Watchet
✨Tip Number 1
Get to know the company culture! Before your interview, check out Haven's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their One Great Team.
✨Tip Number 2
Practice your people skills! Since this role is all about guest experience, think of examples from your past where you've gone above and beyond for someone. Be ready to share these stories during your chat with them.
✨Tip Number 3
Be prepared to handle tricky situations! Think about how you'd respond to a guest complaint or a challenging scenario. Showing that you can stay calm and professional under pressure will really impress them.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your passion for creating memorable experiences!
We think you need these skills to ace Guest Experience Team Member - Somerset, TA23 0TJ in Watchet
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the Guest Experience Team Member role. Highlight any relevant experience or skills that match the job description, especially those related to guest relations and problem-solving.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Haven
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Guest Experience Team Member. Familiarise yourself with the key tasks like handling guest feedback and creating welcoming experiences. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your People Skills
Since this role is all about creating positive experiences, be ready to share examples from your past where you've excelled in customer service or resolved complaints. Highlight your ability to listen actively and respond with empathy, as these are crucial skills for the position.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with an unhappy guest. Think through how you would handle such scenarios, focusing on your problem-solving skills and your approach to maintaining professionalism under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about team dynamics, training opportunities, or how they measure guest satisfaction. It shows your genuine interest in the role and helps you assess if it's the right fit for you.
