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- Tasks: Manage holiday home transactions and ensure exceptional service for owners.
- Company: Join Haven's One Great Team in a vibrant environment.
- Benefits: Competitive salary, part-time hours, and a supportive team culture.
- Why this job: Be part of a team that delivers memorable experiences for holiday home owners.
- Qualifications: Strong organisational skills and a passion for customer service.
- Other info: Flexible part-time role with opportunities for growth and development.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Position: Holiday Home Revenue Administrator
Type: Part-Time / Permanent - 21 hours over 3 days
Salary: Competitive
Join our One Great Team here at Haven as a Holiday Home Revenue Administrator, where you’ll play a key role in delivering exceptional service to our owners and prospective owners while supporting the smooth operation of our Holiday Home sales process.
We’re seeking a highly organised and owner-focused individual to help manage transactions, ensure compliance, and maintain high standards throughout the owner journey.
Key Responsibilities
- Handle interactions with owners and prospective owners, ensuring exceptional service and satisfaction.
- Manage transactions for new and used Holiday Home purchases, including accessory sales, finance proposals, and compliance with identification and finance checks.
- Coordinate the handover process, ensuring timelines are realistic and expectations are met.
- Address pre- and post-handover “snagging” issues, resolving them efficiently and through the appropriate channels.
- Maintain inventory stock levels and oversee the day-to-day appearance of the Holiday Home Show Ground.
- Ensure compliance with GDPR, FCA regulations, and all other necessary training and processes.
- Support team performance by meeting all relevant targets and metrics.
Requirements
- Exceptional organisational and administrative skills.
- Strong customer service and communication abilities.
- Confidence in managing transactions and handling sensitive customer information.
- Proactive and solution-oriented approach to resolving issues.
- Knowledge of compliance processes, with training provided where needed.
Holiday Home Administrator - Lincolnshire, PE25 3TQ in Skegness employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Home Administrator - Lincolnshire, PE25 3TQ in Skegness
✨Tip Number 1
Get to know the company culture! Before your interview, check out Haven's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their One Great Team.
✨Tip Number 2
Practice your customer service skills! Since the role involves interacting with owners and prospective owners, think of examples where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your organisational skills! Prepare a few examples of how you've managed multiple tasks or projects at once. This will demonstrate your ability to handle the responsibilities of the Holiday Home Revenue Administrator role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the position and keep you fresh in their minds. Plus, it shows you’re proactive!
We think you need these skills to ace Holiday Home Administrator - Lincolnshire, PE25 3TQ in Skegness
Some tips for your application 🫡
Show Your Organisational Skills: As a Holiday Home Administrator, being organised is key! Make sure your application highlights your ability to manage multiple tasks and keep everything in order. Use examples from your past experiences to show us how you’ve nailed this before.
Customer Service is King: We’re all about exceptional service here at Haven. In your application, share stories that showcase your customer service skills. Let us know how you’ve gone above and beyond to ensure satisfaction for clients or customers.
Be Proactive and Solution-Oriented: We love a can-do attitude! When writing your application, mention times when you’ve tackled challenges head-on. Show us how you’ve found solutions to problems, especially in a customer-focused environment.
Apply Through Our Website: We want to make it easy for you to join our One Great Team! Make sure you apply through our website to ensure your application gets to the right place. It’s the best way for us to see your amazing skills and experience!
How to prepare for a job interview at Haven
✨Know Your Stuff
Before the interview, make sure you understand the role of a Holiday Home Revenue Administrator inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like managing transactions and ensuring compliance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires exceptional organisational abilities, be ready to share examples from your past experiences where you've successfully managed multiple tasks or projects. Think about times when you coordinated events or handled customer interactions smoothly – these stories will highlight your skills perfectly.
✨Customer Service is Key
As you'll be dealing with owners and prospective owners, it's crucial to demonstrate your strong customer service skills. Prepare to discuss how you've gone above and beyond for customers in previous roles. Maybe you resolved a tricky issue or received positive feedback – these anecdotes will showcase your commitment to exceptional service.
✨Be Proactive and Solution-Oriented
The job calls for a proactive approach to resolving issues, so think of examples where you've tackled challenges head-on. Whether it was addressing a snagging issue or improving a process, showing that you can think on your feet and find solutions will impress the interviewers and align with their expectations.
