Security Team Manager - Kent, ME3 9QD
Position: SecurityManager
Type: Full-Time / Permanent
Bonus: Up to 10% Annual Bonus
Join our One Great Team here at Haven as a Security Manager! Step into a role where you ll make a real impact on helping us create a safe, secure and welcoming environment for our guests.
As the Security Manager, you'll be at the heart of an energetic team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind creating a safe and secure environment for our guests, owners and team, continuously improving our security operations, and solving any issues that pop up. Plus, you'll make sure everything stays compliant, and on point with company policies.
Key Responsibilities
Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards, including maintaining and reviewing the Park Security Plan, Security Risk Assessments and Instructions.
Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
Requirements
- Proven experience in a Security Management role, preferably in a holiday park, resort, or customer service environment.
- Valid SIA Door Supervisors (DS) License.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of security protocols, procedures and health and safety regulations
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management .
- Flexibility to work evenings, weekends, and holidays.
Security Team Manager - Kent, ME3 9QD in Rochester employer: Haven
Haven is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for professionals eager to lead in the rapidly evolving field of Enterprise AI. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to work alongside senior leaders across various departments, ensuring your contributions drive meaningful impact. Located in a vibrant area, Haven offers a dynamic work environment that values creativity and teamwork, making it a rewarding place to advance your career.
