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- Tasks: Lead a vibrant team to deliver exceptional service and high-quality food.
- Company: Join the energetic JD Wetherspoon team at Haven.
- Benefits: Up to 50% off dining, discounts on holidays, and free access to facilities.
- Other info: Inclusive environment with comprehensive training and career development opportunities.
- Why this job: Be a key player in creating fantastic guest experiences and developing your career.
- Qualifications: Leadership skills and a passion for customer service; experience preferred but not essential.
The predicted salary is between 11 - 13 £ per hour.
Join our One Great Team here at Haven as a Pub Shift Leader, where you'll play a key role in leading the team by example to ensure smooth shift operations and exceptional service standards. In this role, you’ll be at the heart of our energetic JD Wetherspoon team, leading assigned shifts with clear direction and plenty of motivation. You’ll inspire the team to provide fantastic guest experiences, high-quality food standards and perfect fresh, flavourful authentic dishes. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
- Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
- Provide prompt, professional guest service, addressing complaints and special requests.
- Oversee food preparation, ensuring quality, taste, and compliance with standards.
- Maintain adherence to food safety, hygiene, and cleanliness regulations.
- Assist in training new team members on company policies and procedures.
- Participate in team duties while stepping up as the shift leader when assigned.
Requirements
- Experience as a hospitality Shift Leader, Team Leader or Supervisor in a restaurant, bar, pub or a JD Wetherspoon is preferred but not essential; training and support will be provided.
- Strong leadership and communication skills.
- Detail-oriented, especially when handling food orders.
- Committed to providing high-quality, customer-focused service.
- Flexibility to work weekends, evenings, and holidays as needed.
What We Offer
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us at:
Pub Shift Leader - Kent, ME3 9QD in Rochester employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pub Shift Leader - Kent, ME3 9QD in Rochester
✨Tip Number 1
Get to know the company culture! Before your interview, check out JD Wetherspoon's social media and website. This will help you understand their vibe and values, so you can show how you fit right in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on showcasing your leadership skills and how you can motivate a team to deliver top-notch service.
✨Tip Number 3
Dress to impress! Even if it’s a pub job, looking smart and professional can make a great first impression. It shows you’re serious about the role and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Pub Shift Leader - Kent, ME3 9QD in Rochester
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in hospitality or leadership that align with the Pub Shift Leader position – it’ll help us see why you’re a great fit!
Show Your Passion: We love candidates who are passionate about providing excellent service. In your application, share examples of how you've gone above and beyond for guests in the past. It’ll really make your application stand out!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at JD Wetherspoon!
How to prepare for a job interview at Haven
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Pub Shift Leader. Familiarise yourself with the key tasks like leading the team, ensuring food quality, and maintaining safety standards. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
Be ready to share examples of how you've successfully led a team in the past. Whether it’s motivating staff during busy shifts or resolving customer complaints, having specific stories will show that you can inspire and manage a team effectively.
✨Emphasise Customer Service Excellence
Since this role is all about providing fantastic guest experiences, prepare to discuss how you prioritise customer service. Think of instances where you went above and beyond for a guest, as this will highlight your commitment to high-quality service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical shift looks like. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.