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- Tasks: Lead a fun team, ensuring a safe and enjoyable swimming experience for guests.
- Company: Join Haven, a vibrant and inclusive workplace with a supportive culture.
- Benefits: Earn up to £12.71 per hour, plus perks like discounts and free access to facilities.
- Other info: Full training provided, with career development opportunities and exclusive team perks.
- Why this job: Make waves in a role that combines leadership with customer service in a lively environment.
- Qualifications: Experience in a leadership role preferred; strong communication and safety skills required.
The predicted salary is between 12 - 13 £ per hour.
Join our One Great Team here at Haven as a Swimming Pool Shift Leader! Dive into an exciting role where you’ll lead our team in making waves, ensuring a safe, fun-filled swimming experience for every guest. In this role, you’ll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation. You’ll inspire the team to provide fantastic guest experiences and high-quality standards. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
- Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
- Enforce facility rules and regulations to promote a safe and enjoyable environment.
- Conduct regular safety inspections of pool equipment and facilities.
- Provide prompt, professional guest service, addressing complaints and special requests.
- Assist in training new team members on company policies and procedures.
- Participate in team duties while stepping up as the shift leader when assigned.
Requirements
- Experience as a Senior Lifeguard, Team Leader, or Supervisor in a leisure, sports or activities setting is preferred.
- Strong leadership and communication skills.
- Highly detail-oriented, with a strong commitment to conducting thorough safety checks, ensuring full compliance with all safety guidelines.
- Ability to maintain focus and act quickly in emergency situations.
- Committed to providing high-quality, customer-focused service.
- Flexibility to work weekends, evenings, and holidays as needed.
Preferred Qualifications
- National Pool Management Qualification (NPMQ).
- National Pool Lifeguard Qualification (NPLQ).
- Swimming Pool Technical Operator Qualification (SPTO).
- National Pool Lifeguard Qualification Training Assessor (NPLQ TA).
Full training & courses will be available to the right candidate to ensure the highest of standards are upheld when leading shifts. This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.
What We Offer
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us at:
Pool Shift Leader - Kent, ME3 9QD in Rochester employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pool Shift Leader - Kent, ME3 9QD in Rochester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Haven's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of their One Great Team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your leadership skills and experience as a Senior Lifeguard.
✨Tip Number 3
Show off your passion for customer service! During the interview, share specific examples of how you've gone above and beyond for guests in previous roles. This will highlight your commitment to providing high-quality, customer-focused service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and show that you’re keen on joining the team.
We think you need these skills to ace Pool Shift Leader - Kent, ME3 9QD in Rochester
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight any previous experience you have in leading teams or managing shifts. We want to see how you can inspire and motivate others, so share specific examples of when you've done this before!
Be Detail-Oriented: Since safety is a big deal in this role, emphasise your attention to detail. Talk about your experience with safety checks or compliance in previous jobs. We love candidates who take this seriously!
Tailor Your Application: Don’t just send a generic application! Make it personal by aligning your skills and experiences with the job description. We appreciate when applicants take the time to connect their background to what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s quick and easy, and you'll get to answer a few quick questions that help us get to know you better. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Haven
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Pool Shift Leader. Familiarise yourself with the key tasks like leading the team, conducting safety inspections, and providing excellent guest service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight your ability to motivate others and ensure compliance with safety regulations. This will show that you're ready to take charge and inspire your team.
✨Emphasise Safety Awareness
Since safety is a top priority in this role, be ready to discuss how you conduct safety checks and enforce facility rules. Share any relevant qualifications you have, like the National Pool Lifeguard Qualification, and explain how you would handle emergency situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.