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- Tasks: Lead a vibrant team to create unforgettable guest experiences at the poolside.
- Company: Join a fun and inclusive leisure company dedicated to exceptional service.
- Benefits: Attractive salary, annual bonus, discounts, and comprehensive training.
- Why this job: Make a splash in your career while inspiring others and having fun!
- Qualifications: Experience in leadership roles within sports, leisure, or hospitality.
- Other info: Flexible hours with great career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Bring your leadership skills to the poolside as the Activities & Pool Manager, where you'll ensure every guest makes a splash with memorable swimming experiences and action-packed activities. In this role, you'll be at the heart of an energetic Activities & Leisure team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
Requirements
- Proven experience in roles such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports, Leisure or Hospitality.
- PPO and SPTO certificates preferred but not essential; training and support will be provided.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.
What We Offer
- Attractive salary plus annual bonus opportunity.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us.
Activities & Leisure Manager in Richmond employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Activities & Leisure Manager in Richmond
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or solved a problem. We want to hear how you’ve made a difference, so be ready to share those experiences during your chat.
✨Tip Number 3
Don’t forget to ask questions! Show your enthusiasm by asking about team dynamics, guest experiences, or how they handle challenges. It’s a great way to demonstrate your interest and get a feel for the role.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of us. Plus, it shows you’re proactive and keen to join our awesome team. Let’s make a splash together!
We think you need these skills to ace Activities & Leisure Manager in Richmond
Some tips for your application 🫡
Show Off Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've motivated teams and driven results in previous roles, especially in activities or leisure management.
Focus on Guest Experience: Since guest satisfaction is key, share examples of how you've improved service or resolved issues in the past. We love hearing about your problem-solving skills and how you create a welcoming atmosphere!
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application, and we can’t wait to hear from you. Plus, it only takes about 5 minutes to complete!
How to prepare for a job interview at Haven
✨Know Your Stuff
Before the interview, make sure you’re familiar with the role of Activities & Leisure Manager. Brush up on your knowledge of health and safety regulations, budgeting, and performance management. This will show that you’re serious about the position and ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team, tackled challenges, or improved guest experiences. This will help demonstrate your ability to inspire and manage effectively.
✨Be Ready to Problem Solve
Expect questions that assess your problem-solving skills. Think of specific scenarios where you’ve resolved issues quickly and efficiently. This is crucial for the role, so showing you can handle operational hiccups will set you apart.
✨Engage with Enthusiasm
During the interview, let your passion for creating memorable guest experiences shine through. Show that you’re not just looking for a job, but that you genuinely care about making a positive impact in the leisure and activities space.
