Revenue Management Systems Manager

We’re looking for a Revenue Management Systems Manager to play a pivotal role in driving performance and innovation across our Commercial team. In this high-impact role, you'll lead the charge in optimizing our pricing systems to not only hit - but exceed - our ambitious targets. You'll be the catalyst for continuous improvement, streamlining processes, embedding best practices, and turning stakeholder insights into powerful, scalable solutions.

What You’ll Be Doing:

• Leading the implementation of pricing and revenue management strategies, ensuring commercial teams are empowered with the right tools and controls to drive performance while managing risk.
• Acting as a trusted subject matter expert, providing guidance and support on pricing systems while collaborating with internal teams and external partners to resolve complex issues.
• Championing knowledge sharing by creating and maintaining clear, accessible documentation that captures the purpose, process, and best practices of all pricing system activities.
• Driving continuous improvement by supporting the evolution of pricing and revenue systems, focusing on enhancing processes, efficiency, and user experience.
• Staying connected to the data, maintaining a strong understanding of data interactions and confidently representing the team with senior stakeholders when required.
• Managing one report, encouraging a positive and enthusiastic team environment.

What we’d like you to bring:

• Strong understanding of Revenue Management and Pricing concepts, ideally within the travel industry, with working knowledge of Central Reservation Systems and pricing platforms.
• Comfort with Big Data concepts and Data Science techniques, and skilled at translating complex data into meaningful commercial insights.
• Excellent communication and relationship building skills, able to influence and collaborate confidently across teams and senior stakeholders.
• Highly analytical mindset with the ability to juggle multiple projects, prioritise effectively, and make data-led decisions under pressure.
• Proficiency in advanced Excel, with solid skills in PowerPoint and Word to support impactful analysis and communication.
• You will ideally have knowledge of SQL.

What’s In It For You?

• Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
• Annual bonus
• 20% discount on both Haven and Warner Hotels holiday for you, family and friends
• Comprehensive wellbeing support
• Access to the Bourne Leisure corporate box at the O2 Arena, London
• Exclusive discounts with corporate partners
• Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
• Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?

We’re part of an award-winning Bourne Leisure family, which includes Haven Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?

Our people and the teams they form are the backbone of a professional experience with us. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?

The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. Please reach out if you need additional support or specific arrangements to enable you to perform to the fullest during this process. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us.