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- Tasks: Lead a vibrant team to ensure smooth restaurant operations and exceptional guest service.
- Company: Join Haven, a fun and inclusive workplace focused on creating memorable experiences.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and free access to facilities.
- Why this job: Be part of an energetic team, develop your leadership skills, and make a real impact.
- Qualifications: Previous experience in hospitality is a plus, but training will be provided.
- Other info: Onsite accommodation may be available; apply quickly for this exciting opportunity!
The predicted salary is between 24000 - 36000 £ per year.
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Position: Restaurant Shift Leader
Type: Full-Time / Part-Time / Seasonal
PayRates: Up to £ per hour dependingon age
We can provide onsite accommodation, subject to availability andT&Cs
Join our One Great Team here at Haven as a Restaurant Shift Leader, where you\’ll play a key role in leading the team by example to ensure smooth shift operations and exceptional service standards.
In this role, you’ll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation. You’ll inspire the team to provide fantastic guest experiences and high-quality standards. Plus, you\’ll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
– Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
– Provide prompt, professional guest service, addressing complaints and special requests.
– Oversee daily operations, including opening and closing procedures, ensuring everything runs smoothly and efficiently, especially during peak hours.
– Maintain adherence to food safety, hygiene, and cleanliness regulations.
– Assist in training new team members on company policies and procedures.
– Participate in team duties while stepping up as the shift leader when assigned.
Requirements
– Experience as a Team Leader or Supervisor in a restaurant, hospitality or retail role is preferred but not essential; training and support will be provided.
– Strong leadershipand communication skills.
– Detail-oriented, especially when handling food orders.
– Committed to providing high-quality, customer-focused service.
– Flexibility to work weekends, evenings, and holidays as needed.
What We Offer
– Attractive pay with overtime opportunities.
– An inclusive, supportive work environment.
– Comprehensive training and ongoing support.
– Career development opportunities, including fully funded qualifications.
– Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.
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Restaurant Shift Leader employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Shift Leader
✨Tip Number 1
Familiarise yourself with Haven's values and mission. Understanding what the company stands for will help you align your answers during the interview and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss your leadership style and how you've motivated teams in the past. Think of specific examples where you successfully led a team or resolved conflicts, as this will showcase your suitability for the Shift Leader role.
✨Tip Number 3
Brush up on your knowledge of food safety and hygiene regulations. Being able to speak confidently about these topics during your interview will show that you take compliance seriously and are ready to uphold high standards.
✨Tip Number 4
Be ready to demonstrate your customer service skills. Prepare to share examples of how you've handled guest complaints or special requests in previous roles, as this is crucial for ensuring fantastic guest experiences at Haven.
We think you need these skills to ace Restaurant Shift Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Restaurant Shift Leader. Familiarise yourself with the key tasks mentioned in the job description, such as leading the team, ensuring smooth operations, and maintaining service standards.
Tailor Your CV: Customise your CV to highlight relevant experience in leadership or customer service roles. Emphasise any previous work in hospitality or retail, and showcase your ability to motivate a team and handle guest complaints effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for the role and the company. Mention specific examples of how you've successfully led teams or improved service standards in past positions, and express your enthusiasm for joining Haven.
Prepare for the Interview: If shortlisted, prepare for the interview by practising common questions related to leadership and customer service. Be ready to discuss your approach to handling difficult situations and how you would inspire your team to deliver exceptional service.
How to prepare for a job interview at Haven
✨Show Your Leadership Skills
As a Restaurant Shift Leader, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to motivate and inspire others.
✨Emphasise Customer Service Experience
This role requires a strong focus on guest experiences. Be ready to discuss your previous customer service roles and how you handled complaints or special requests, showcasing your commitment to high-quality service.
✨Know the Company Policies
Familiarise yourself with Haven's policies and procedures, especially regarding food safety and hygiene. Showing that you understand and value compliance will demonstrate your readiness for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle busy shifts, manage team dynamics, or resolve conflicts. This will help you illustrate your problem-solving skills effectively.
