Regional Experience and Cleaning Support Manager- South - Bourne Leisure Head Office

Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBRJob DetailsRegionalExperience and Cleaning Manager, SouthField-Based(regular travel to parks and head office)Annualsalary + car allowance, bonus and benefitsAre you passionate about the littledetails that make a big difference? As Regional Experience and CleaningManager, you’ll see through the eyes of our guests—making sure taps shine,surfaces sparkle, and every space feels welcoming. Working with Heads of Department on park, you’ll tackle guest feedback head-on,finding solutions to reduce complaints and compensation claims.

You’ll coachand inspire park teams, raising standards and enhancing guest and ownerexperiences. Your impact? Happier guests, higher satisfaction scores, and cleaner, brighterspaces for everyone to enjoy.What you’ll be doing:- Leading & Delivering Strategy – Driving the national cleaning strategy, ensuring park teams understand and implement key priorities, standards, and non-negotiables.- Inspiring & Coaching Teams – Providing hands-on support and leadership to Cleaning Services Managers, developing talent, fostering accountability, and recognising high performers.- Enhancing Guest Experience – Identifying trends in guest feedback, tackle root causes of complaints, and implement improvements to raise satisfaction and reduce compensation claims.- Driving Operational Excellence – Analysing data to optimise performance, support commercial opportunities, and ensure cost-effective, high-quality cleaning services.- Collaborating & Influencing – Work with park leadership, central teams, and key stakeholders to align priorities, deliver change, and maintain compliance with policies and safety standardsThe experience you bring:- Guest & Operational Expertise – Strong knowledge of hospitality operations, cleaning standards, and what creates an exceptional guest experience.- Proven Leadership – Experience in regional or multi-site management, with a track record of developing teams, driving performance, and delivering operational improvements.- Data-Driven & Solutions-Focused – Ability to analyse insights, identify trends, and implement strategic, results-oriented solutions.- Influential & Collaborative – Exceptional interpersonal skills to inspire, coach, and influence teams while working cross-functionally to drive success.- Resilient & Adaptable – A proactive, hands-on leader who thrives in a fast-paced environment, embraces change, and consistently delivers high standards.What’s In ItFor You?- Holidayallowance that rises with service, plus a ‘Holiday Buy Scheme’- Annual bonus- 20% discounton both Haven and Warner Hotels holiday for you, family and friends- Comprehensivewellbeing support- Access to theBourne Leisure corporate box at the O2 Arena ,London- Exclusivediscounts with corporate partners- Excitingcareer pathways, including Learning and Development opportunities such asApprenticeships and Degrees- Enhancedfamily friendly policies and pay (eligibility criteria applied)Who are we?We’re part ofan award-winning Bourne Leisure family, which includes Haven   Warner Hotels.

We have 9,000 fantastic teammembers and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.What’s itlike to work with us?Our people andthe teams they form are the backbone of a professional experience with us.. AtHaven, we take pride in our Breath of Fresh Air culture, which focuses onvaluing and supporting every team member. We prioritise openness andtransparency in our interactions allowing our team members to be theirauthentic selves.We operate ahybrid working model, meaning 50% of your working week will be spent at theoffice, occasionally on Park, or at external events.What can youexpect during the recruitment process?The interviewprocess will be up to 3 stages and may contain a presentation or skills test,depending on the role.

Please reach out if you need additional support orspecific arrangements to enable you to perform to the fullest during thisprocess.Diversity,equity, and inclusion are at the heart of who we are and what we do. Ourcommitment to these values is unwavering and they are central to our mission.We encourage applications from all backgrounds, communities and industries andwe are ready to discuss any reasonable adjustments or flexibility that you mayrequire, including whether a role can be part-time or a job-share.We genuinelycare about every candidate's experience during the recruitment process and arehere to provide support where we can. If you require any assistance orreasonable adjustments while applying, please don't hesitate to reach out to usat resourcingteam@bourne-leisure.co.uk.#dp