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- Tasks: Create unforgettable experiences for guests with friendly interactions and problem-solving skills.
- Company: Join Haven's vibrant team dedicated to exceptional guest service.
- Benefits: Earn up to £12.21 per hour, with on-site accommodation available.
- Why this job: Be the heart of our guest experience and make lasting memories.
- Qualifications: Customer service experience is a plus, but training is provided.
- Other info: Flexible hours available; perfect for students seeking part-time or seasonal work.
The predicted salary is between 22000 - 30000 £ per year.
Position: Guest Experience Team Member
Type: Full-Time / Part-Time / Seasonal
Pay Rates: Up to £12.21 per hour depending on age
We can provide on-site accommodation, subject to availability and T&Cs.
Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!
As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable.
Key Responsibilities- Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
- Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
- Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
- Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
- Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
- Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
- Customer focused with a passion for working with people.
- Can actively listen, communicate clearly, and maintain a professional, friendly manner.
- Ability to handle challenges or guest complaints with patience, tact, and efficiency.
Guest Experience Team Member - Gwynedd, LL53 6HX in Pwllheli employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Team Member - Gwynedd, LL53 6HX in Pwllheli
✨Tip Number 1
Get to know the company culture before your interview. Check out Haven's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their One Great Team.
✨Tip Number 2
Practice your people skills! As a Guest Experience Team Member, you'll be interacting with guests all day. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with a smile.
✨Tip Number 3
When you get the chance to chat with the hiring team, don’t just talk about your experience—share your passion for customer service! Let them know how much you enjoy making people feel welcome and valued, as this is key to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join the Haven family. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Experience Team Member - Gwynedd, LL53 6HX in Pwllheli
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for creating memorable experiences for our guests.
Tailor Your Application: Make sure to highlight any relevant experience you have in customer service or guest relations. Even if it’s not directly related, share how your skills can contribute to making our guests feel welcome and valued.
Showcase Your Communication Skills: Since you'll be interacting with guests daily, it's important to demonstrate your communication skills in your application. Use clear and friendly language to convey your thoughts and make a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Haven
✨Show Your Enthusiasm
As a Guest Experience Team Member, your energy is key! Make sure to express genuine enthusiasm during the interview. Smile, maintain eye contact, and let your passion for customer service shine through. This will help you connect with the interviewer and demonstrate that you’re the right fit for creating memorable experiences.
✨Prepare for Common Scenarios
Think about potential guest interactions you might face in this role. Prepare examples of how you've handled customer queries or complaints in the past. This will show that you can actively listen and respond effectively, which is crucial for this position.
✨Know the Company Culture
Familiarise yourself with Haven's values and mission. Understanding their commitment to creating a welcoming environment will help you align your answers with what they’re looking for. Mention specific aspects of their culture that resonate with you during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how feedback from guests is used to improve services. This shows your interest in the role and your desire to contribute positively to the team.
