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- Tasks: Create unforgettable experiences for guests with your friendly attitude and problem-solving skills.
- Company: Join Haven, a vibrant team dedicated to exceptional guest service.
- Benefits: Earn up to £12.21 per hour, with on-site accommodation available.
- Why this job: Be the heart of our guest experience and make lasting memories.
- Qualifications: Customer service experience is a plus, but we offer training!
- Other info: Enjoy a fun, supportive environment with opportunities for growth.
The predicted salary is between 22 - 25 £ per hour.
We can provide on-site accommodation, subject to availability and T&Cs. Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!
As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable.
Responsibilities- Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
- Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
- Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
- Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
- Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
- Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
- Customer focused with a passion for working with people.
- Can actively listen, communicate clearly, and maintain a professional, friendly manner.
- Ability to handle challenges or guest complaints with patience, tact, and efficiency.
Guest Experience Team Member in Pwllheli employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Team Member in Pwllheli
✨Tip Number 1
Get to know the company culture! Before your interview, check out Haven's website and social media. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their One Great Team.
✨Tip Number 2
Practice your people skills! As a Guest Experience Team Member, you'll be all about making guests feel welcome. Role-play common scenarios with friends or family to boost your confidence in handling questions and concerns like a pro.
✨Tip Number 3
Be ready to share your experiences! Think of examples from past jobs where you’ve gone above and beyond for customers. This will show that you’re not just a good fit for the role but also passionate about creating memorable experiences for guests.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for joining the Haven team.
We think you need these skills to ace Guest Experience Team Member in Pwllheli
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and enthusiasm that reflects the friendly vibe we cherish at Haven.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or guest relations. Even if it’s not directly related, share how your skills can contribute to creating memorable experiences for our guests!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for the Guest Experience Team. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Haven
✨Show Your Enthusiasm
As a Guest Experience Team Member, your energy and enthusiasm are key! Make sure to convey your passion for customer service during the interview. Share examples of how you've made someone's day better in previous roles or even in everyday situations.
✨Practice Active Listening
Demonstrate your active listening skills by engaging with the interviewer. Nod, ask clarifying questions, and summarise what they say to show you’re genuinely interested. This will reflect your ability to listen to guests and address their needs effectively.
✨Prepare for Scenario Questions
Expect questions about handling guest complaints or difficult situations. Think of specific examples from your past experiences where you turned a negative situation into a positive one. This will showcase your problem-solving skills and customer focus.
✨Collaborate and Connect
Since teamwork is essential in this role, be ready to discuss how you’ve worked with others in the past. Highlight any experiences where collaboration led to improved guest experiences, showing that you can contribute to a seamless service environment.
