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- Tasks: Lead a vibrant team to create unforgettable poolside experiences and activities.
- Company: Join a fun, inclusive leisure company that values teamwork and creativity.
- Benefits: Enjoy perks like discounts, free access to facilities, and career development opportunities.
- Other info: Flexible hours and comprehensive training provided for your growth.
- Why this job: Make a splash in your career while inspiring others and enhancing guest satisfaction.
- Qualifications: Experience in leadership roles within sports, leisure, or hospitality is preferred.
The predicted salary is between 30000 - 40000 £ per year.
Bring your leadership skills to the poolside as the Activities & Pool Manager, where you'll ensure every guest makes a splash with memorable swimming experiences and action-packed activities. In this role, you'll be at the heart of an energetic Activities & Leisure team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
Requirements
- Proven experience in roles such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports, Leisure or Hospitality.
- PPO and SPTO certificates preferred but not essential; training and support will be provided.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.
What We Offer
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk
Activities and Pool Manager in Pwllheli employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Activities and Pool Manager in Pwllheli
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or solved a problem. We want to hear how you’ve made a splash in previous roles, so be ready to share those experiences during your chat.
✨Tip Number 3
Don’t forget to ask questions! Show your enthusiasm by asking about team dynamics, guest experience strategies, or how they handle challenges. It’s a great way to demonstrate your interest and get a feel for the role.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of us. Plus, it shows you’re proactive and keen to join the team. Let’s make this happen!
We think you need these skills to ace Activities and Pool Manager in Pwllheli
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've motivated teams and driven performance in previous roles, especially in activities or leisure management.
Focus on Guest Experience: Since guest satisfaction is key, share examples of how you've improved service or resolved issues in the past. We love hearing about your problem-solving skills and how you create a welcoming atmosphere!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, so make it easy for us to see why you're the right fit for the Activities & Pool Manager role.
Apply Through Our Website: Don't forget to apply through our website! It’s the quickest way for us to receive your application, and we can’t wait to hear from you. Plus, if you have any questions, just reach out to our resourcing team!
How to prepare for a job interview at Haven
✨Know Your Stuff
Before the interview, make sure you’re familiar with the role of Activities & Pool Manager. Brush up on your knowledge of health and safety regulations, guest experience strategies, and performance management techniques. This will show that you’re not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully led a team or improved guest satisfaction. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your ability to inspire and manage effectively.
✨Be Ready to Problem Solve
Expect questions that assess your problem-solving skills. Think of scenarios where you had to resolve operational issues quickly. Practising these responses will help you convey your ability to keep things running smoothly, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.