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- Tasks: Lead a dynamic pub team, ensuring excellent service and guest satisfaction.
- Company: Join Haven at Haggerston Castle Holiday Park, a fun-filled destination in Northumberland.
- Benefits: Enjoy an attractive salary, annual bonus, on-site accommodation, and exclusive team perks.
- Why this job: Be part of a supportive culture that values growth, training, and career development.
- Qualifications: Experience in leadership roles, strong communication skills, and a passion for hospitality required.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Join our team at Haggerston Castle Holiday Park in Berwick-Upon-Tweed on the shores of Northumberland with its beautiful beaches and lots of Haven fun.
We can provide on-site accommodation, subject to availability and T&Cs. Join our One Great Team here at Haven as a J D Wetherspoons Manager! Bring your leadership expertise to deliver outstanding service and unforgettable dining experiences for every guest. If you’re passionate about hospitality and thrive in a dynamic environment, this is the perfect opportunity for you!
As the Pub Manager, you'll be at the heart of an energetic pub team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You’ll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You’ll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you’ll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee staff scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Adhering to J D Wetherspoon’s standard operating procedures (SOPs) and company policies.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Training and Development: Support staff development through ongoing training, mentoring, and creating growth opportunities.
Requirements
- Proven experience in roles such as Pub Manager, General Manager or a similar leadership position.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
What We Offer
- Attractive salary plus annual bonus opportunity.
- On-site accommodation, subject to availability and T&Cs.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.
If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pub Manager
✨Tip Number 1
Familiarise yourself with the J D Wetherspoon brand and its values. Understanding their approach to customer service and team management will help you align your leadership style with their expectations.
✨Tip Number 2
Showcase your experience in managing teams in fast-paced environments. Be ready to discuss specific examples of how you've motivated staff and improved guest experiences in previous roles.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills during the interview. Think of scenarios where you've successfully resolved operational issues and how you maintained high standards under pressure.
✨Tip Number 4
Highlight your knowledge of health and safety regulations, as well as budgeting and financial management. Being able to discuss these topics confidently will show that you're well-equipped for the role.
We think you need these skills to ace Pub Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and leadership roles. Emphasise your achievements in managing teams, improving guest experiences, and handling budgets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your leadership style. Mention specific examples of how you've motivated teams and improved service in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to team management, customer service, problem-solving, and financial management. Use keywords from the job description to align your application with their needs.
Prepare for the Interview: If shortlisted, be ready to discuss your management style and how you handle challenges in a fast-paced environment. Think of examples that demonstrate your ability to lead and inspire a team.
How to prepare for a job interview at Haven
✨Showcase Your Leadership Skills
As a Pub Manager, your ability to lead and motivate a team is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, highlighting your leadership style and how it contributed to achieving targets.
✨Demonstrate Customer Service Excellence
Since guest experience is a top priority, think of instances where you went above and beyond for customers. Discuss how you handled complaints or improved service, showcasing your problem-solving skills and commitment to customer satisfaction.
✨Familiarise Yourself with Company Policies
Understanding J D Wetherspoon’s standard operating procedures and company policies will give you an edge. Research their values and practices, and be ready to discuss how you would ensure compliance and maintain high standards in your role.
✨Prepare for Performance Management Questions
Expect questions about how you monitor and manage team performance. Prepare to explain your approach to providing feedback, conducting reviews, and supporting staff development, as these are key responsibilities of the role.