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- Tasks: Lead a vibrant pub team, ensuring top-notch service and unforgettable guest experiences.
- Company: Join Haven, a fun-filled holiday park with beautiful beaches in Northumberland.
- Benefits: Enjoy an attractive salary, annual bonuses, on-site accommodation, and exclusive team perks.
- Why this job: Be part of a supportive culture that values growth, training, and career development.
- Qualifications: Experience in leadership roles, strong communication skills, and a passion for hospitality required.
- Other info: Flexible working options available; we celebrate diversity and inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
Join our team at Haggerston Castle Holiday Park in Berwick-Upon-Tweed on the shores of Northumberland with its beautiful beaches and lots of Haven fun.
As the Pub Manager, you'll be at the heart of an energetic pub team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee staff scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Training and Development: Support staff development through ongoing training, mentoring, and creating growth opportunities.
- Proven experience in roles such as Pub Manager, General Manager or a similar leadership position.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
- Attractive salary plus annual bonus opportunity.
- On-site accommodation, subject to availability and T&Cs.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.
If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Pub Manager employer: Haven
Contact Detail:
Haven Recruiting Team
resourcingteam@bourne-leisure.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Pub Manager
✨Tip Number 1
Familiarise yourself with the specific values and culture of Haven. Understanding their commitment to guest satisfaction and team support will help you align your leadership style with their expectations during interviews.
✨Tip Number 2
Network with current or former employees of Haven, especially those in management roles. They can provide valuable insights into the company’s operations and what they look for in a Pub Manager.
✨Tip Number 3
Prepare to discuss your experience with performance management and team development. Be ready to share specific examples of how you've successfully led teams and improved service standards in previous roles.
✨Tip Number 4
Research common challenges faced by pub managers in holiday parks. Being able to discuss these issues and propose solutions will demonstrate your problem-solving skills and readiness for the role.
We think you need these skills to ace Pub Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management, particularly any roles as a Pub Manager or similar. Emphasise your leadership skills and ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've successfully led teams and improved service in previous positions.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as performance management, resource management, and problem-solving abilities. Use concrete examples to demonstrate these skills.
Prepare for the Interview: If shortlisted, be ready to discuss your management style and how you handle challenges in a fast-paced environment. Think of scenarios where you've successfully motivated a team or resolved guest complaints.
How to prepare for a job interview at Haven
✨Show Your Leadership Skills
As a Pub Manager, demonstrating your leadership abilities is crucial. Be prepared to share specific examples of how you've successfully led a team in the past, highlighting your motivational techniques and how you handle challenges.
✨Emphasise Guest Experience
Since guest satisfaction is key in this role, come ready to discuss how you've improved service in previous positions. Think of instances where you resolved customer complaints or enhanced the overall dining experience.
✨Know Your Budgets
Understanding financial management is essential for this position. Brush up on your budgeting skills and be ready to talk about how you've managed resources effectively in the past, ensuring efficiency and profitability.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical situations during the interview that test your problem-solving skills. Think through common operational issues that might arise in a pub setting and how you would address them swiftly and effectively.
