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- Tasks: Lead a dynamic pub team, ensuring excellent service and guest satisfaction.
- Company: Join Haven at Haggerston Castle Holiday Park, a fun-filled destination in Northumberland.
- Benefits: Enjoy an attractive salary, annual bonus, on-site accommodation, and exclusive team perks.
- Why this job: Be part of a supportive culture that values growth, training, and unforgettable guest experiences.
- Qualifications: Experience in leadership roles, strong communication skills, and a passion for hospitality required.
- Other info: Flexible working hours and opportunities for career development with fully funded qualifications.
The predicted salary is between 30000 - 42000 £ per year.
Join our team at Haggerston Castle Holiday Park in Berwick-Upon-Tweed on the shores of Northumberland with its beautiful beaches and lots of Haven fun.
We can provide on-site accommodation, subject to availability and T&Cs. Join our One Great Team here at Haven as a J D Wetherspoons Manager! Bring your leadership expertise to deliver outstanding service and unforgettable dining experiences for every guest. If you’re passionate about hospitality and thrive in a dynamic environment, this is the perfect opportunity for you!
As the Pub Manager, you will be at the heart of an energetic pub team, leading with clear direction and plenty of motivation. You’ll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You’ll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You’ll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you’ll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee staff scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Adhering to J D Wetherspoon’s standard operating procedures (SOPs) and company policies.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Training and Development: Support staff development through ongoing training, mentoring, and creating growth opportunities.
Requirements
- Proven experience in roles such as Pub Manager, General Manager or a similar leadership position.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
What We Offer
- Attractive salary plus annual bonus opportunity.
- On-site accommodation, subject to availability and T&Cs.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test. If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Pub Manager employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pub Manager
✨Tip Number 1
Familiarise yourself with the J D Wetherspoon brand and its values. Understanding their approach to customer service and team management will help you align your leadership style with their expectations.
✨Tip Number 2
Highlight your experience in managing teams in fast-paced environments. Be ready to share specific examples of how you've motivated staff and improved guest experiences in previous roles.
✨Tip Number 3
Prepare to discuss your problem-solving skills. Think of instances where you've successfully resolved operational issues, as this is a key responsibility for the Pub Manager role.
✨Tip Number 4
Showcase your knowledge of health and safety regulations. Being well-versed in these areas will demonstrate your commitment to maintaining a safe environment for both guests and staff.
We think you need these skills to ace Pub Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and leadership roles. Emphasise your skills in team management, customer service, and problem-solving, as these are crucial for the Pub Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to lead a team. Mention specific examples of how you've improved guest experiences or managed resources effectively in previous roles.
Highlight Relevant Skills: In your application, clearly outline your strong leadership and communication skills. Discuss your experience with budgeting and financial management, as well as your knowledge of health and safety regulations.
Prepare for the Interview: If shortlisted, be ready to discuss your previous experiences in detail. Think about how you would handle specific challenges in a pub environment and be prepared to demonstrate your problem-solving abilities during the interview process.
How to prepare for a job interview at Haven
✨Showcase Your Leadership Skills
As a Pub Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on motivation and achieving targets.
✨Emphasise Customer Service Experience
Highlight your exceptional customer service skills during the interview. Be ready to discuss specific instances where you resolved guest issues or improved service quality.
✨Prepare for Problem-Solving Scenarios
Expect questions about how you would handle operational challenges. Think of real-life examples where you quickly resolved issues to ensure smooth operations.
✨Understand Financial Management
Since budgeting and resource management are key responsibilities, brush up on your financial management knowledge. Be prepared to discuss how you've managed budgets effectively in previous roles.
