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For Companies At a Glance
- Tasks: Lead the development of innovative Retail & EPOS solutions to enhance guest experiences.
- Company: Join an award-winning team at Bourne Leisure, known for its supportive culture.
- Benefits: Enjoy 25 days holiday, annual bonuses, and exclusive discounts on holidays.
- Why this job: Shape impactful products while collaborating with diverse teams across the UK.
- Qualifications: Experience in product management, especially in retail or EPOS environments.
- Other info: Flexible working model with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Product Manager (Retail & EPOS Engineering)
Location: Field Based – Regular UK Travel
Contract Type: 12 Month FTC
Salary: Competitive annual salary + bonus and benefits
Your Opportunity
We’re looking for a forward-thinking Product Manager to lead the development and roll-out of our Retail & EPOS engineering solutions across our UK parks. You’ll play a pivotal role in evolving how we deliver retail and F&B experiences to our guests, creating seamless systems that improve efficiency and drive both revenue and guest satisfaction.
This is a unique opportunity to shape a product with a strong hardware and software component, working across Digital, Operations and Engineering to take solutions from concept through to successful deployment at scale. If you’re energised by complex challenges, guest-centred innovation, and the chance to deliver real impact across multi-site operations, this could be the role for you.
What you’ll be doing
- Lead the product roadmap for Retail & EPOS engineering solutions.
- Deliver digital products that enhance guest experience and support business goals.
- Manage end-to-end product discovery, development, testing, and go-to-market.
- Collaborate with cross-functional teams including Operations, Engineering, UX, and Product colleagues.
- Ensure EPOS and retail products align with brand strategy, compliance, and user safety.
- Drive successful roll-out across multi-site operations.
- Use data to track outcomes and optimise product performance.
- Partner closely with operations teams to ensure smooth adoption and impact.
- Champion continuous improvement, experimentation, and innovation.
- Keep guests and owners at the centre of all product decisions.
What we’d like you to bring
- Experience rolling out hardware/software products at scale across multi-site businesses.
- Strong background in product management, ideally within Retail or EPOS environments (e.g. supermarket, F&B, EPOS supplier, food delivery).
- Knowledge of UX design, agile frameworks, and product methodologies.
- Commercial acumen with a focus on revenue growth and guest satisfaction (NPS).
- Experience working closely with operations teams.
- Excellent communication and stakeholder management skills.
- Ability to analyse competitor products and apply insights.
- Creative problem-solving and the confidence to challenge existing approaches.
- A collaborative, guest-centred mindset aligned to our Haven values.
- Flexibility to travel regularly across the UK.
What’s In It For You?
- 25 Days Holiday + Bank Holidays + Holiday Buy Scheme
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena ,London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.
What’s it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.
What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate\’s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don\’t hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.
Product Manager employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s products and recent developments. Show us you’re genuinely interested and ready to contribute to our Retail & EPOS solutions.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've tackled challenges in product management. We love hearing about real experiences that showcase your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and show us you’re keen on the role. Plus, it’s just good manners!
We think you need these skills to ace Product Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Manager role. Highlight your experience in rolling out hardware/software products and how it aligns with our goals at StudySmarter.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use data to back up your claims, especially around guest satisfaction and revenue growth.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to see who you are beyond your professional experience. Share your passion for product management and how it connects to our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our culture!
How to prepare for a job interview at Haven
✨Know Your Product Inside Out
Before the interview, dive deep into the specifics of Retail & EPOS engineering solutions. Familiarise yourself with the latest trends in retail technology and how they enhance guest experiences. This knowledge will help you demonstrate your passion and expertise during discussions.
✨Showcase Your Collaborative Spirit
Since this role involves working closely with cross-functional teams, be ready to share examples of past collaborations. Highlight how you've successfully partnered with operations, engineering, or UX teams to deliver impactful products. This will show that you're a team player who values input from others.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex challenges. Think of specific scenarios where you've driven product success or improved guest satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Data-Driven Mindset
Be prepared to discuss how you've used data to track product performance and make informed decisions. Share examples of how you've analysed competitor products and applied insights to improve your own offerings. This will highlight your commercial acumen and focus on revenue growth.