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- Tasks: Support Letting Owners and ensure smooth delivery of our Letting Service.
- Company: Join Haven's One Great Team in a supportive environment.
- Benefits: Competitive salary, comprehensive training, and exclusive team perks.
- Other info: Career development opportunities and inclusive workplace culture.
- Why this job: Make a real impact by enhancing the Letting Owner experience.
- Qualifications: Strong admin skills, excellent communication, and a proactive approach.
The predicted salary is between 25000 - 32000 £ per year.
Position: Lettings Administrator
Type: Full-Time / Permanent
Salary: Competitive
Join our One Great Team here at Haven as a Lettings Administrator, where you’ll play a key role in supporting our Head of Holiday Home Revenue by delivering an exceptional experience for our Letting Owners.
We’re seeking an organised and owner-focused individual who can confidently manage owner relationships and ensure the smooth delivery of our Letting Service.
Key Responsibilities
- Support the delivery of our Letting Owner promises through effective availability management, owner onboarding, and consistent communication.
- Build and maintain strong relationships with Letting Owners, confidently addressing concerns, resolving problems, and acting on feedback with empathy and understanding.
- Collaborate with the park’s Experience Team to share updates on sales and service KPIs, ensuring alignment on goals.
- Monitor Owner feedback and insights from advocacy scores, surveys, and dashboards to create and support action plans for improvement.
- Influence Park leadership, including the General Manager and Heads of Department, to address opportunities for enhancing the Letting Owner experience.
- Complete administrative tasks, including safety and legislative compliance checks, to ensure consistency and adherence to company processes.
Requirements
- Strong administrative and organisational skills, with an eye for detail.
- Excellent communication and interpersonal abilities to engage confidently with Owners and varying levels of stakeholders.
- A proactive and solutions-focused approach to resolving concerns and addressing opportunities.
- Ability to work collaboratively across departments to deliver exceptional service.
- Knowledge of compliance processes is advantageous, though full training will be provided.
What We Offer
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us at:
Lettings Administrator - Denbighshire, LL19 9TT in Prestatyn employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Administrator - Denbighshire, LL19 9TT in Prestatyn
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Haven on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to owner relationships and problem-solving. We recommend role-playing with a friend to build confidence and refine your answers.
✨Tip Number 3
Show off your organisational skills during the interview! Bring examples of how you've managed tasks or resolved issues in the past. This will demonstrate your proactive approach and attention to detail.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the Lettings Administrator role. Plus, it keeps you on their radar!
We think you need these skills to ace Lettings Administrator - Denbighshire, LL19 9TT in Prestatyn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Lettings Administrator role. We want to see how you can support our Head of Holiday Home Revenue and build strong relationships with Letting Owners.
Show Off Your Organisational Skills: Since this role requires strong administrative and organisational skills, don’t forget to showcase examples from your past experiences. We love seeing how you’ve managed tasks and maintained attention to detail in previous jobs.
Communicate Clearly: Your written communication should be clear and concise. We’re looking for someone who can engage confidently with Owners and stakeholders, so make sure your application reflects that ability right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s quick and easy, and it helps us keep track of your application. Plus, you’ll get a chance to answer a few quick questions that help us understand you better!
How to prepare for a job interview at Haven
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Lettings Administrator role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves building relationships with Letting Owners, be prepared to demonstrate your excellent communication abilities. Think of examples from your past experiences where you've successfully resolved issues or built rapport with clients. This will highlight your interpersonal skills and proactive approach.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. For instance, you might be asked how you would handle a dissatisfied owner. Prepare by thinking through potential challenges and how you would address them, showcasing your empathy and solutions-focused mindset.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what the training process looks like. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.