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- Tasks: Lead a vibrant team to create unforgettable swimming and activity experiences for guests.
- Company: Join a dynamic leisure organisation focused on fun and safety.
- Benefits: Enjoy a competitive salary, up to 10% annual bonus, and career development opportunities.
- Why this job: Make a splash in your career while inspiring others and enhancing guest experiences.
- Qualifications: Experience in leadership roles within sports, leisure, or hospitality is essential.
- Other info: Flexible hours with a focus on teamwork and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Bring your leadership skills to the poolside as the Activities & Pool Manager, where you'll ensure every guest makes a splash with memorable swimming experiences and action-packed activities.
In this role, you'll be at the heart of an energetic Activities & Leisure team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
- Proven experience in roles such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports, Leisure or Hospitality.
- PPO and SPTO certificates preferred but not essential; training and support will be provided.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.
Activities & Pool Manager - Dorset, BH15 4LZ in Poole employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Activities & Pool Manager - Dorset, BH15 4LZ in Poole
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and hospitality industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow companies you're interested in on social media. Engage with their posts and show your enthusiasm for their activities. It’s a great way to get noticed and learn about new opportunities.
✨Tip Number 3
Prepare for interviews by practising common questions related to team leadership and guest experience. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Activities & Pool Manager - Dorset, BH15 4LZ in Poole
Some tips for your application 🫡
Show Off Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've motivated teams and driven performance in previous roles, especially in leisure or hospitality settings.
Focus on Guest Experience: Since guest satisfaction is key, share examples of how you've improved service or resolved issues in the past. We love hearing about your problem-solving skills and how you create a welcoming atmosphere!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at Haven
✨Show Your Leadership Skills
As an Activities & Pool Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've motivated teams in the past, tackled challenges, and achieved targets. Think about specific situations where your guidance made a difference.
✨Know Your Guest Experience Strategies
This role is all about ensuring top-tier guest satisfaction. Be ready to discuss how you would enhance the guest experience at the poolside. Share ideas on addressing concerns and creating a welcoming atmosphere that keeps guests coming back for more.
✨Be Prepared for Performance Management Questions
Expect questions about how you monitor and improve team performance. Have examples ready of how you've provided feedback, coached team members, and conducted performance reviews. This shows you're not just a leader but also a mentor.
✨Understand Compliance and Safety Regulations
Since safety is key in this role, brush up on health and safety regulations relevant to leisure activities. Be prepared to discuss how you ensure compliance and handle any operational issues that may arise, showcasing your problem-solving skills.
