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- Tasks: Welcome guests to the pool and help them enjoy their visit with friendly service.
- Company: Join Haven at Craig Tara, a stunning coastal location in West Scotland.
- Benefits: Earn up to £12.21 per hour, plus exclusive team perks and discounts.
- Why this job: Perfect for those who love customer service and want to work in a fun environment.
- Qualifications: Customer service experience is a plus; be friendly and organised!
- Other info: Flexible hours, career development opportunities, and a supportive team culture.
Overview
Join our team at Craig Tara located on the spectacular coast of West Scotland with its sandy beaches and beautiful mountains of Arran across the sea. Dunure Road, Ayr KA7 4LB GBR
Position: Pool Receptionist
Type: Full-Time/ Part-Time / Seasonal
Pay Rates: Up to £12.21 per hour depending on age
Join our One Great Team here at Haven as a Pool Receptionist, where you’ll welcome guests to the pool and help them make the most of their visit with friendly service and useful poolside essentials!
We are seeking an organised, personable Pool Receptionist to manage guest bookings, share information on pool activities, and promote essential swim accessories. If you enjoy a guest-facing role and have a flair for service and sales, this could be the perfect opportunity for you.
Responsibilities
- Greet and check in guests, ensuring a smooth start to their pool experience.
- Promote and sell pool essentials like armbands, goggles, and other swim accessories.
- Provide information on pool schedules, safety rules, and available amenities.
- Maintain an organised, welcoming reception area, contributing to a clean and safe environment.
- Monitor bookings and pool capacity to maintain a safe and enjoyable setting for all guests.
Requirements
- Experience in a customer service or sales role is beneficial.
- Friendly, confident communicator comfortable with promoting products to guests.
- Strong organisational skills and attention to detail.
- Ability to work efficiently in a dynamic, family-friendly environment.
- Flexible availability, including weekends and peak times.
This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work
What We Offer
- Attractive pay with overtime opportunities.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How To Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.
If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Administrative
Industries
- Travel Arrangements
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Pool Receptionist employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pool Receptionist
✨Tip Number 1
Get to know the company culture! Before your interview, check out Haven's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their One Great Team.
✨Tip Number 2
Practice your customer service skills! Since the Pool Receptionist role is all about friendly interactions, think of some scenarios where you can demonstrate your ability to handle guest queries and promote products. Role-playing with a friend can be super helpful!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look neat and professional. It’s all about making a great first impression, and looking the part shows you’re serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a nice touch that many candidates forget!
We think you need these skills to ace Pool Receptionist
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable nature. Remember, we’re looking for someone who can connect with our guests!
Highlight Relevant Experience: Make sure to mention any previous customer service or sales experience you have. Even if it’s not directly related, any role where you’ve interacted with people is worth mentioning. We love seeing how your skills can translate into making our guests' experiences unforgettable!
Keep It Organised: Just like we keep our reception area tidy, your application should be neat and well-structured. Use clear headings and bullet points to make it easy for us to read. A well-organised application shows that you have strong attention to detail, which is super important for this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s quick and easy, and you’ll get to answer a few simple questions that help us get to know you better. Plus, it ensures your application goes straight to us without any hiccups!
How to prepare for a job interview at Haven
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Pool Receptionist entails. Familiarise yourself with the responsibilities like managing guest bookings and promoting swim accessories. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Pool Receptionist, you'll be interacting with guests all day. Practice how you would greet guests and handle their queries. Think of examples from your past experiences where you've provided excellent customer service or resolved issues effectively. This will demonstrate your friendly and confident communication style.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. You might be asked how you would manage bookings or maintain a clean reception area. Share specific strategies you use to stay organised, such as using checklists or prioritising tasks, to show that you can keep things running smoothly.
✨Prepare for the Skills Test
Since the interview process includes a skills test, think about what that might involve. It could be role-playing a guest interaction or demonstrating how you would promote pool essentials. Practise these scenarios with a friend to build your confidence and ensure you're ready to shine when it counts.
