Head of F&B in Perranporth

Join our One Great Team here at Haven as a Head of Food & Beverage leading the multi venue Dining Experience: driving innovation and excellence to ensure that every Guest & Owner on our park has a great time with memories that last a lifetime.

Key Responsibilities

• Leadership: Provide strategic leadership to the Food & Beverage team, setting clear goals and expectations, and motivating the team to achieve positive results and develop a focused team. Ensure all new team members receive an engaging 90‑day induction and training plan to set them up for growth with Haven.
• Guest Experience: Interacting with guests, building trusted relationships with owners, and addressing both their needs and concerns. Handle escalated guest issues and ensure they are resolved promptly and satisfactorily, gathering and analysing guest feedback to make continuous improvements.
• Strategic Planning: Develop and implement strategic plans to achieve departmental and organizational goals, including budgeting and resource allocation.
• Team Management: Engage, educate, support, and appraise your team members, cultivating a workplace atmosphere that emphasizes cooperative efforts, creativity, and career advancement.
• Performance Optimisation: Continuously assess departmental performance and implement improvements, ensuring efficient processes and high-quality outcomes. Assist your Team Managers in achieving annual sales growth and surpassing profit targets by enhancing the service, as well as food and drink offerings.
• Stakeholder Engagement: Collaborate with internal and external stakeholders to build key relationships, identify opportunities for growth, and ensure guest satisfaction.
• Compliance: Ensure that all departmental activities adhere to relevant laws, regulations, and industry standards.
• Reporting: Provide regular reports to senior management, highlighting departmental achievements, challenges, and future plans.

Requirements

• Prior senior‑level expertise and high‑level knowledge in food & beverage operations.
• Multi‑venue experience an advantage.
• Demonstrating proven expertise in leadership and organisation, with a strong ability to enhance team performance, foster personal growth, and develop a diverse workforce.
• Proven expertise in developing strategic plans and addressing problems.
• Effective communication and interpersonal skills.
• Proven history of accomplishing goals within the department and across the organisation.
• Knowledge of industry trends, regulations, and best practices.
• Commercial minded with evidence of successfully managing costs in line with exceptional delivery.
• Highly effective at organising tasks with a focus on meticulous detail.
• Proficient at making calculated choices and adeptly prioritising responsibilities, maintaining focus during busy periods.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on‑park dining, 20% discounts on Haven Holidays and in‑store purchases, free access to our facilities, savings at national brands and retailers, and so much more!