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For Companies At a Glance
- Tasks: Engage with customers, book appointments, and provide excellent service across various channels.
- Company: Join the award-winning Bourne Leisure family, known for its supportive culture.
- Benefits: Enjoy competitive pay, holiday discounts, bonuses, and career development opportunities.
- Why this job: Make a real impact in customer service while enjoying flexible hours and a fun team environment.
- Qualifications: Warm telephone manner, customer-facing experience, and a drive to achieve targets.
- Other info: Hybrid working model with exciting career pathways and a focus on diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Talent Acquisition Lead | Level 5 CIPD Apprentice | Process Improvement | Inclusion | Employer Branding | Needle In A Haystack Specialist
Location: Hemel Hempstead (Hybrid – 3 days a week in office)
Salary: Annual salary + uncapped commission and benefits
Working pattern: Split Shifts – 9am-1pm (3 days a week) and 1pm-5pm (2 days a week), plus one Saturday morning a month
What you’ll do
- Engage with every lead diligently and professionally, following the lead journey guidelines to provide timely, accurate information and create a great first impression.
- Collaborate effectively to reach team targets and KPIs, booking quality appointments that increase attendance and sales for our parks, while supporting prospective customers through live chat, calls, and call-backs.
- Deliver excellent customer service across all channels, ensuring messages and callback requests are responded to promptly, and passing leads to the right teams when needed.
- Be a knowledgeable and trusted advisor, offering clear guidance on parks, caravans, pitches, lettings, and more — while keeping product knowledge up to date to support every conversation.
- Contribute to a positive team culture, working closely with Team Seniors, Leaders and wider teams to meet shared goals, support new team members, and help the Telemarketing team reach monthly and annual targets.
What we’d like you to bring
- Excellent, warm telephone manner with the ability to quickly build rapport
- Experience of working in a customer-facing role
- The drive to achieve the targets set for you whilst delivering a first-class customer experience
- Computer literacy with the ability to use a number of tools and systems
- Flexibility, you will work one Saturday a month
What’s In It For You?
- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
- Annual bonus
- Up to 75% discount on both Haven and Warner Hotels holiday for you, family and friends
- Access to the Bourne Leisure corporate box at the O2 Arena, London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven and Warner Hotels. We have 9,000 team members and 39 seaside locations with HQ based in Hemel Hempstead.
What’s it like to work with us?
Our Breath of Fresh Air culture focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions, enabling team members to be their authentic selves. We operate a hybrid working model, with 50% of the working week in the office, occasionally on Park, or at external events.
Recruitment process: The interview process will be up to 3 stages and may include a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.
Diversity, equity, and inclusion are central to our mission. We encourage applications from all backgrounds and are happy to discuss reasonable adjustments or flexibility, including whether a role can be part-time or a job-share. For assistance or adjustments while applying, contact resourcingteam@bourne-leisure.co.uk.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Customer Service and Sales
- Industries: Travel Arrangements, Hospitality, and Telephone Call Centers
Referrals increase your chances of interviewing at Haven.
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Part-Time Holiday Home Sales Advisor employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Holiday Home Sales Advisor
✨Tip Number 1
Get to know the company inside out! Research Haven and Bourne Leisure, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your phone skills! Since this role is all about engaging with customers over the phone, grab a friend and do some mock calls. Focus on building rapport and delivering that warm, friendly vibe they’re after.
✨Tip Number 3
Be ready to showcase your customer service experience! Think of examples where you’ve gone above and beyond for a customer. This will help you stand out as someone who truly understands the importance of a first-class customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to that positive culture we value so much.
We think you need these skills to ace Part-Time Holiday Home Sales Advisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re all about creating a positive team culture!
Tailor Your Application: Make sure to tailor your application to the role of Part-Time Holiday Home Sales Advisor. Highlight any customer-facing experience you have and how it relates to engaging with leads and providing excellent service. We love seeing relevant examples!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if needed to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do, so go ahead and give it a shot!
How to prepare for a job interview at Haven
✨Know Your Product Inside Out
Before the interview, make sure you’re familiar with the parks, caravans, and pitches. This role requires you to be a knowledgeable advisor, so brush up on the details and be ready to discuss them confidently.
✨Practice Your Warm Telephone Manner
Since this position involves engaging with customers over the phone, practice your telephone skills. Try role-playing with a friend to build rapport and ensure you come across as friendly and professional during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Highlight how you handled difficult situations and turned them into positive outcomes, as this will demonstrate your ability to thrive in a customer-facing role.
✨Be Ready for Team Collaboration Questions
This job emphasises teamwork, so expect questions about how you work with others. Think of specific instances where you contributed to team goals or supported colleagues, and be ready to share those stories during your interview.
