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For Companies At a Glance
- Tasks: Engage with customers, turning inquiries into meaningful conversations about caravan ownership.
- Company: Join Haven, part of the award-winning Bourne Leisure family, with a supportive culture.
- Benefits: Enjoy competitive pay, holiday discounts, and comprehensive wellbeing support.
- Why this job: Make a real impact by welcoming new caravan owners into our vibrant community.
- Qualifications: Friendly, motivated individuals with customer service experience and great communication skills.
- Other info: Flexible hybrid working model with exciting career development opportunities.
The predicted salary is between 13000 - 16000 £ per year.
Haven Hertfordshire, England, United Kingdom
Overview
Join to apply for the Part-Time Holiday Home Advisor (Caravan Sales) role at Haven.
Our Support Centre is in Hemel Hempstead, Herts. We operate a hybrid working model with 700 team members across our support centre. 1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR.
Job Details
Holiday Home Advisor (Caravan Sales), 20 hours per week
Hemel Hempstead (Hybrid – 3 days a week in office)
Annual salary + uncapped commission and benefits
Split Shifts – 9am-1pm (3 days a week) and 1pm-5pm (2 days a week), plus one Saturday morning a month
Are you friendly, motivated, and ready to make a real impact? At Haven, we’re looking for passionate and driven people who connect with others and create brilliant experiences. In this exciting role, you’ll turn warm enquiries into meaningful conversations, guiding prospective caravan owners with warmth and confidence. Whether it’s over the phone, webchat, or online, you’ll be the trusted voice that helps shape their first impression of Haven. By delivering genuine, high-quality appointments to our parks, you’ll play a key role in welcoming new Owners into our community — all while ensuring every interaction is personal, positive, and seamless.
Your Opportunity
To learn, develop and become an expert in a key area of the business by:
- Engaging with every lead diligently and professionally, following the lead journey guidelines to provide timely, accurate information and create a great first impression.
- Collaborating effectively to reach team targets and KPIs, booking quality appointments that increase attendance and sales for our parks, while supporting prospective customers through live chat, calls, and call-backs.
- Delivering excellent customer service across all channels, ensuring messages and call-back requests are responded to promptly, and passing leads to the right teams when needed.
- Being a knowledgeable and trusted advisor, offering clear guidance on parks, caravans, pitches, lettings, and more — while keeping your product knowledge up to date to support every conversation.
- Contributing to a positive team culture, working closely with Team Seniors, Leaders and wider teams to meet shared goals, support new team members, and help the Telemarketing team reach monthly and annual targets.
What We’d Like You To Bring
- Excellent, warm telephone manner with the ability to quickly build rapport
- Experience of working in a customer-facing role
- The drive to achieve the targets set for you whilst delivering a first-class customer experience
- Computer literacy with the ability to use a number of tools and systems
- Flexibility, you will work one Saturday a month
What’s In It For You?
- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
- Annual bonus
- Up to 75% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena, London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven and Warner Hotels. We have 9,000 team members and 39 seaside locations, with our HQ based in Hemel Hempstead.
What’s it like to work with us?
Breath of Fresh Air culture focused on valuing and supporting every team member. We prioritise openness and transparency in our interactions, allowing our team members to be their authentic selves. We operate a hybrid working model, with 50% of your working week spent in the office, occasionally on Park, or at external events.
Recruitment process
The interview process may be up to 3 stages and may include a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.
Diversity, equity, and inclusion are core to our mission. We encourage applications from all backgrounds and communities and are happy to discuss reasonable adjustments or flexibility, including part-time or job-share possibilities. If you require assistance or reasonable adjustments while applying, please reach out to resourcingteam@bourne-leisure.co.uk.
Details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Management and Manufacturing
- Industries: Travel Arrangements
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Part-Time Holiday Home Advisor (Caravan Sales) employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Holiday Home Advisor (Caravan Sales)
✨Tip Number 1
Get to know Haven! Research our parks, caravans, and the overall vibe of our community. This way, when you chat with us, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice your warm telephone manner! Grab a friend or family member and role-play some customer interactions. The more comfortable you are, the better you'll connect with potential caravan owners.
✨Tip Number 3
Be ready to showcase your flexibility! We love team players who can adapt to different situations, especially since you'll be working split shifts and one Saturday a month. Highlight your availability during interviews!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our Haven family right from the start.
We think you need these skills to ace Part-Time Holiday Home Advisor (Caravan Sales)
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with others.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've delivered excellent customer service or built rapport in previous roles – it’ll make you stand out!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your language clear and to the point, and avoid jargon. This helps us quickly see why you’d be a great fit for the Holiday Home Advisor role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Haven
✨Know Your Product Inside Out
Before the interview, make sure you’re familiar with Haven's offerings, especially regarding caravans and holiday homes. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Warm Telephone Manner
Since this role involves a lot of phone interactions, practice speaking warmly and clearly. You could even role-play with a friend to simulate the interview environment and get comfortable with building rapport over the phone.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or turned enquiries into positive outcomes, as this aligns perfectly with what Haven is looking for.
✨Be Ready to Discuss Team Collaboration
Haven values teamwork, so be prepared to discuss how you’ve worked effectively in a team setting. Think of specific instances where you contributed to team goals or supported colleagues, as this will demonstrate your fit within their culture.
