At a Glance
- Tasks: Welcome visitors and spark conversations about owning a holiday home.
- Company: Join Haven, a friendly and inclusive holiday park company.
- Benefits: Earn £12.71 per hour plus commission, with great perks and discounts.
- Other info: Flexible hours during peak times with career development and training provided.
- Why this job: Be the first friendly face guests see and help them explore exciting opportunities.
- Qualifications: No experience needed, just a love for chatting and connecting with people.
The predicted salary is between 12.71 - 12.71 £ per hour.
We’re looking for a friendly, proactive Customer Ownership Advisor to join our Caravan Sales Showground team. You’ll be the welcoming face of Haven during our busiest times, connecting with visitors and helping them explore the possibility of owning their own holiday home. No experience necessary – we’ll train you!
What you’ll be doing
- You’ll be out on the showground during key trading periods, making sure every visitor feels welcome and looked after.
- Your role is all about spotting opportunities – starting natural conversations, understanding what our guests are looking for, and creating appointments for our Holiday Home Advisors to take things further.
Day to day responsibilities
- Welcome every showground visitor and make them feel at home.
- Start friendly, natural conversations with holidaymakers and find out what brings them in.
- Identify guests who’d love to learn more about owning a holiday home at Haven.
- Work alongside the sales team to capture interest and follow up at a time that suits.
This isn’t about selling – you’re the friendly first step, starting conversations and creating opportunities for our specialist advisors to take forward.
We need someone who
- Loves talking to people and making them feel welcome.
- Can spot opportunity and start great conversations.
- Is confident, enthusiastic and naturally engaging.
- Is flexible to work Fridays to Sundays during peak holiday periods.
- Has a team-player approach – you’ll be working closely with our Holiday Home Advisors.
Plus, no sales experience required!
What We Offer
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us at resourcingteam@bourne-leisure.co.uk.
Ownership Advisor – Haven employer: Haven
Haven is an exceptional employer that prioritises inclusivity and employee growth, offering comprehensive training and career development opportunities for all staff. With a vibrant work culture that values friendly interactions and teamwork, employees enjoy exclusive perks such as discounts on holidays and dining, making it a rewarding place to work in a beautiful holiday setting.
StudySmarter Expert Advice🤫
We think this is how you could land Ownership Advisor – Haven
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Haven. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Haven before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Ownership Advisor – Haven
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Haven:Your cover letter is your chance to shine! Tell us why you want to work at Haven specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Haven!
How to prepare for a job interview at Haven
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
