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- Tasks: Lead a vibrant team to deliver exceptional guest experiences and smooth operations.
- Company: Join Haven, a fun and inclusive workplace with a supportive culture.
- Benefits: Attractive pay, discounts, free access to facilities, and career development opportunities.
- Why this job: Be at the heart of the action, inspiring your team and making guests smile.
- Qualifications: Leadership skills preferred; training provided for all levels.
- Other info: Flexible hours with opportunities for growth and exclusive team perks.
The predicted salary is between 24000 - 36000 £ per year.
Join our One Great Team here at Haven as a Restaurant Shift Leader, where you will play a key role in leading the team by example to ensure smooth shift operations and exceptional service standards. In this role, you’ll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation. You’ll inspire the team to provide fantastic guest experiences and high-quality standards. Plus, you will make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
- Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
- Provide prompt, professional guest service, addressing complaints and special requests.
- Oversee daily operations, including opening and closing procedures, ensuring everything runs smoothly and efficiently, especially during peak hours.
- Maintain adherence to food safety, hygiene, and cleanliness regulations.
- Assist in training new team members on company policies and procedures.
- Participate in team duties while stepping up as the shift leader when assigned.
Requirements
- Experience as a Team Leader or Supervisor in a restaurant, hospitality or retail role is preferred but not essential; training and support will be provided.
- Strong leadership and communication skills.
- Detail-oriented, especially when handling food orders.
- Committed to providing high-quality, customer-focused service.
- Flexibility to work weekends, evenings, and holidays as needed.
What We Offer
- Attractive pay with overtime opportunities.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.
Restaurant Shift Leader in Northumberland employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Shift Leader in Northumberland
✨Tip Number 1
Get to know the company culture! Before your interview, check out Haven's values and vibe. This way, you can show how you fit right in with their team and what they stand for.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you feel more confident and ready to tackle anything they throw at you.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past where you’ve led a team or handled a tricky situation. This will help you demonstrate that you’re the perfect fit for the Restaurant Shift Leader role.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note to express your appreciation. It shows you’re keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Restaurant Shift Leader in Northumberland
Some tips for your application 🫡
Show Your Leadership Skills: When you're filling out your application, make sure to highlight any experience you have in leading teams or managing shifts. We want to see how you can inspire and motivate others, so share specific examples that showcase your leadership style.
Be Customer-Focused: Since this role is all about providing fantastic guest experiences, don’t forget to mention your commitment to customer service. Talk about times when you've gone above and beyond for guests, as this will resonate with us at Haven.
Keep It Clear and Concise: While we love a good story, keep your application straightforward and to the point. Use clear language and bullet points where possible to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s quick and easy, and you'll be able to answer a few quick questions that help us get to know you better. Plus, it ensures your application lands right in our hands!
How to prepare for a job interview at Haven
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Restaurant Shift Leader. Familiarise yourself with the key tasks like leading the team, ensuring smooth operations, and maintaining high service standards. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Leadership Skills
During the interview, be ready to share examples of how you've successfully led a team in the past. Talk about specific situations where you motivated your team or handled challenges effectively. This will showcase your leadership abilities and align with what they’re looking for.
✨Prepare for Customer Service Scenarios
Expect questions about how you would handle guest complaints or special requests. Think of a few scenarios from your previous experience where you provided excellent customer service. This will show that you’re committed to delivering high-quality, customer-focused service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical shift looks like. This not only shows your interest in the position but also helps you gauge if it’s the right fit for you.
